Team Leader, Customer Experience & Outreach

Energetic and customer-focused, the Team Leader – Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader – Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.A day in the life as a Team Leader, Customer Experience & Outreach...Lead designated team and manage associate workload as determined in partnership with the Assistant Store LeaderCoach associates on exceptional performance and maintain a strong visible presence in the department/work areaIn coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growthProvide specific and timely feedback about performance directly to associates and share observations with the Assistant Store LeaderPartner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicablePossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideFocus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performanceEnsure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviorsWhat you'll bring to the table...Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong problem solving skillsDemonstrated ability to execute and drive resultsRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever neededAbility to work a full time flexible schedule including nights, weekends, and holidays, as neededMajority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothlyAbility to be in the store as the Leader on Duty multiple times a weekHourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance managementWe'd love to hear from you if you have…1+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devices Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends