Mortgage Closing Specialist

Senior Closing ManagerThe company is seeking a Senior Closing Manager to lead and optimize the end-to-end closing and post-closing lifecycle. This individual will combine hands-on operational leadership with process design and system optimization, ensuring loans close efficiently, meet regulatory standards, and are delivered accurately to investors. The role includes oversight of third-party partners, ownership of pipeline performance, and continuous improvement of workflows to support a scalable, high-quality operation. This is a full-time remote role. Key ResponsibilitiesOwn and manage the closing and post-closing pipeline, ensuring timely and accurate loan funding and delivery Develop and implement standard operating procedures (SOPs), SLAs, QC frameworks, and checklists Oversee and manage third-party partners (e.g., title, settlement, fulfillment vendors) to ensure performance and quality standards are met Monitor and improve turn times, productivity metrics, and operational KPIs Conduct second-level file reviews, manage escalations, and resolve exceptions to ensure loan quality and compliance Collaborate with internal stakeholders (loan officers, underwriting, processing) to resolve issues impacting closings Continuously evaluate and enhance closing and post-closing systems and workflows to drive efficiency and reduce manual effort Partner with internal teams to identify opportunities for automation and long-term process improvements Provide training, guidance, and subject matter expertise to team members Ensure adherence to all federal, state, and investor guidelines Qualifications10+ years of experience in mortgage closing and post-closing operations Demonstrated expertise across multiple loan types, including: Conventional, Jumbo, Government (FHA, VA, USDA), Non-QM Proven experience developing or improving: Workflows, SOPs, SLAs, Quality control processes Experience managing third-party vendors and fulfillment partners Strong understanding of mortgage regulatory and compliance requirements Experience leading distributed or remote teams Ability to balance hands-on execution with strategic process improvement Familiarity with mortgage systems (e.g., LOS platforms) and workflow optimization The ideal candidate: Takes a process-driven, systems-oriented approach to operations Prioritizes scalable, long-term solutions over manual workarounds Thrives in a fast-paced, evolving environment Demonstrates strong attention to detail and commitment to quality Proactively identifies issues and drives continuous improvement Effectively manages competing priorities while maintaining high performance standards BenefitsMeaningful equity in the organization Top-tier medical, vision & dental with support for dependents 401(k) Flexible Time Off Hardware Allowance: $2,000 to fix up your workspace At-cost Mortgages