Head of Operations

Head of OperationsAbout the CompanyAccomplished insurance brokerIndustry InsuranceType Privately HeldAbout the RoleThe Company is seeking a Head of US Operations to play a pivotal role in the design and execution of a scalable, technology-enabled operations organization. The successful candidate will be responsible for defining and implementing the operational strategy that supports the growth of the commercial lines platform. This includes designing end-to-end operating processes, embedding digital capabilities, and ensuring process excellence. The role also involves building and leading high-performing operations teams, partnering with various business functions to align operational and commercial goals, and managing operational risk, compliance, and quality control.Applicants for the Head of US Operations role at the company should be senior operational leaders with a minimum of 10 years' experience in insurance operations, particularly in commercial lines. A proven track record in transformation delivery, including process redesign, automation, and change management, is essential. The ideal candidate will be data-driven, outcome-oriented, and possess excellent communication and stakeholder management skills. A degree in business, finance, insurance, or a related field is preferred. The role requires a leader who is comfortable in a fast-growing, entrepreneurial environment and is adept at building and structuring operations to support the company's ambitious expansion plans.Travel Percent Less than 10%FunctionsOperations