Customer Service Representative

Before you apply, explore what it’s like to be part of Fives North American Combustion, Inc. Our Realistic Job Preview gives you a firsthand look at our work, our team, and your future. Fill out the form at the end, and you’ll be sent right back to view and apply for our openings. https://realisticjobpreview.com/fives/FIVES NORTH AMERICAN COMBUSTION, INC.Fives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join our team in Cleveland, OH.Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris). Boasting over 100 years of groundbreaking contributions to industrial combustion, we stand at the forefront of thermal process engineering and manufacturing across the globe. From designing and manufacturing cutting-edge burners and industrial furnaces to installing and servicing combustion systems, we span industries including aluminum, steel, forging, incineration, oil and gas, mineral, paper, glass, and food. Our fusion of innovative energy and expertise yields unparalleled technology, breakthrough products and performance-enhancing solutions. Fueling our success is a firm belief in innovation through collaboration. At Fives, we are driven by a common calling, to prove that industry can do it! Join us as we work together to make industry an answer to technological, environmental, social, and economic challenges of our time and to make your career an adventure in shaping the future of industrial excellence.At Fives, we all have a part to play in achieving our common mission. Your role will be:Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and servicesPerforms Restricted Party Screening for inquiries and ordersProcess domestic and export quotesProcess domestic and export orders into SAP-based computer systemEffective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries)Research spare parts for customersCall Center team memberAssist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiriesIf this is you, come join us!Minimum of 2 years of experience in a customer service-related positionExperience in manufacturing customer service preferredProficient in Microsoft Office applications (Outlook, Word, and Excel)Prior order entry and quote experiencePrior export order and quote experienceBasic export compliance knowledgePrior SAP experience is a plusBenefitsComprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)401(k): 6% match and immediate vestingPaid vacation, sick and volunteer time12 paid holidaysParental leaveTuition reimbursementTraining and developmentCompany social eventsWork/life balance… and more!Why come to Fives North American Combustion?We are visionaries, challengers, collaborators and relationship-builders. We are passionate and proud of our history, products and services. We take care of each other, our customers, and our communities simply because it is the right thing to do.Collectively, we solve problems for companies around the world and offer the highest quality products and services to make our customers and our workforce successful. Our team is made up of motivated, intelligent and engaged creators who work hard, play hard, and are committed to minimizing the environmental impact of fossil fuels.Industry can do it with you!