Alliance Service Representative I

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.This position will be located in: Jacksonville, ARApplication Deadline: Posted Until FilledPlease note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummarySupports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.ResponsibilitiesEssential FunctionsReceives and enters orders in an accurate and timely manner.Provides price quotes to customers for existing bill of materials.Provides consistent and timely follow-up on customer inquiries and order status.Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.Utilizes product knowledge to provide service to the customer.Loads and maintains customer part numbers in the CMIR.Adheres to customer product standards.Assists and maintains relationships with customers and suppliers.Runs daily reports and resolves customer and order issues.Assists customers with billing issues.Assists with Emergency Response orders.Non-essential FunctionsAttends sales meetings and participates in training programs as required.May assist with sales meetings and trade shows as needed.Participates in the implementation and success of marketing plans and strategies.Performs other duties as assigned by supervisor or other designate.QualificationsTwo-year business/trade degree preferred or the equivalent in work experience.Strong knowledge of Natural Gas products and systems preferred.Technical ability to understand Natural Gas systems.2+ years of prior Natural Gas distribution experience preferred.Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.Working knowledge of SAP software preferred.Skills and AbilitiesExcellent customer service skills include being competent, accurate, responsive and engaged.Excellent interpersonal, written and verbal communication, reading, and customer service skills.Ability to effectively plan and organize.Physical RequirementsFrequency at which you would carry/lift in a typical day:Lift from Waist:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allLift from Floor:< than 10 lbs. - Frequently10 to 25 lbs. - Frequently26 to 50 lbs. - Frequently51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allCarried for Distance:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allPhysical ActivitySitting (a continuous period of being seated) - ContinuouslyStanding (for sustained periods of time) - FrequentlyWalking (moving about on foot to accomplish tasks) - FrequentlyBending/stooping (downward and forward) - OccasionallyCrawling (moving about on hands and knees or hands and feet) - Not at allClimbing/Walking Stairs (ascending or descending) - FrequentlyReaching (extending arms in any direction) - FrequentlyCrouching/squatting (bending the body downward and forward by bending leg and spine) - OccasionallyKneeling (bending legs at knee to come to rest on knee(s)) - OccasionallyBalancing (maintaining body equilibrium to prevent falling) - OccasionallyRepetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - ContinuouslyPivoting (movement in any direction with one foot, keeping the other in contact with the floor) - OccasionallyPushing/Pulling (using upper extremities to press against or draw or tug) - OccasionallyGrasping (Applying pressure to an object with the fingers and palm) - ContinuouslyFingering (picking, pinching, typing; working with primarily fingers and not whole hand) - ContinuouslyTalking (expressing or exchanging ideas by means of the spoken word) - ContinuouslyDriving (the control and operation of a motor vehicle) - OccasionallyDesk work (work usually performed at a desk) - ContinuouslyUse of a computer - ContinuouslyUse of a telephone - ContinuouslyHearing (Perceiving the nature of sounds at normal speaking levels) - ContinuouslyExposure (to adverse weather & temperature conditions) - Not allTravel (travel needed to perform job duties) - OccasionallyAdditional InformationThis job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.BenefitsHealth, Dental and Vision BenefitsAccident, Critical Illness, Hospital IndemnityFSA & HSAEmployee Stock Ownership Plan (ESOP)Disability Benefits401(k) Retirement PlanLife InsuranceEmployee Assistance ProgramPaid HolidaysPaid Volunteer TimePersonal Leave time and more!Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.Equal Opportunity For AllIt's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.Drug Free/Smoke Free WorkplaceEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:Criminal background check (required for all positions)Motor Vehicle Record (MVR) check (required for positions involving driving)Drug testingThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.J-18808-Ljbffr