Technical Support Analyst II

Job TitleTechnical Support Analyst II (Audio-Visual)Location / Worksite100% Onsite (800 Capitol Building)About Augment Professional Services (APS)Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.Position OverviewThe Technical Support Analyst II (Audio-Visual) is an end-user focused role responsible for supporting enterprise audio-visual (AV) systems and delivering proactive technical solutions. This position plays a key role in ensuring reliable conference room technology, supporting meetings and events, and enhancing end-user experience through troubleshooting, training, and system optimization.Provide hands-on support for AV systems across conference rooms and event spacesDiagnose and resolve end-user technical issues in a timely and professional mannerDeliver proactive problem resolution and user education to prevent recurring issuesSupport enterprise AV platforms and collaborate with senior AV engineers on system performanceAssist with installation, configuration, and maintenance of AV hardware and softwarePerform physical tasks including lifting equipment, cable management, and system setupConduct daily site walkthroughs to identify and resolve system issues proactivelySupport a fast-paced, cross-functional environment with a strong customer service focus