Business Analyst

IntroductionTHIS IS A NEW ASSEMBLED\nEXAMINATION. The eligible list resulting from this\nexamination will cancel any existing list and may last approximately one year\nbut can be extended.\n\n\nSupplemental Questionnaire: A properly completed\nSupplemental Questionnaire must be submitted with each application.\nApplications and Supplemental Questionnaires must be in the possession of the\nHuman Resource Services Department by 5:00 p.m. on the Last Day for\nFiling. Failure to submit the Application or Supplemental Questionnaire\nwill result in disqualification. \nApplications and Supplemental Questionnaires\nwill only be accepted online.\nDESCRIPTION\nTHE COUNTY:\nEstablished in 1853, Alameda County has a population of over 1.6\nmillion residents, making it the second largest county in the Bay Area and the\nseventh largest in the State. The County encompasses 14 cities including\nAlameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore,\nNewark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as\nsix unincorporated communities and rural areas that span a total of 738 square\nmiles.\nAlameda\nCounty employs approximately 9,000 employees working in 21 different agencies\nand departments and has an annual budget of over $3 billion. As a major urban\nCounty, Alameda delivers a full spectrum of services, including general\ngovernment and internal services, health care, social services, public works,\ncriminal justice, and other public safety services for its community.\nThe\nCounty celebrates the rich diversity of its workforce, which in large measure,\nreflects the cultural and ethnic diversity of the community it serves. The\nCounty's mission is to enrich the lives of its residents through visionary\npolicies and accessible, responsive, and effective services. Its vision is to\nbe recognized as one of the best counties in which to live, work, and do\nbusiness.\n\nTHE POSITION:\nUnder general direction, positions in this classification have functional responsibility for the design, configuration and maintenance of the countywide ALCOLINK (PeopleSoft) systems; performs end user functional support, interprets and analyzes the system impact of business process changes; and other related duties as required.\n\n\n\nTHE IDEAL CANDIDATE:\nIn addition to meeting the minimum qualifications, the ideal candidate will possess the following critical attributes:\n\n\n Progressively\n responsible experience analyzing business requirements and information\n technology needs, preferably in a public sector environment.\n Identifies\n and evaluates department business needs and applies independent judgment to\n lead and recommend technology solutions that improve system functionality,\n streamline business processes, and support organizational outcomes.\n In\n collaboration with department stakeholders and technical teams, develops,\n coordinates, and ensures completion of project goals, deliverables, and\n milestones aligned with organizational priorities.\n Demonstrates\n strong experience providing business analysis services across functional areas,\n including the ability to independently gather, analyze, and document user\n requirements and translate them into functional specifications that support\n system design and implementation.\n Significantly\n contributes to the development of strategic and tactical plans related to the\n implementation and enhancement of information systems, reporting tools, and\n data analytics solutions.\n Develops\n training materials and delivers system training to end-users to support system\n adoption and effective use.\n Analyzes\n business process gaps and system issues and recommends and supports the\n implementation of technical and process improvements.\n Coordinates\n and supports the integration of systems and applications to improve efficiency,\n data sharing, and overall system functionality across the organization.\n\n\n\n\nTHE VACANCIES:\n\nWe\nare currently recruiting to establish a countywide eligible list that will be\nused by any County department or agency needing to fill a vacancy in this\nclassification. There are immediate vacancies in the General Services Agency.\n\nMINIMUM QUALIFICATIONSExperience: \n\nThe equivalent of three years of full-time professional experience in a position involving the design, implementation/upgrade, maintenance and training activities for a public or private agency comparable in size and complexity to the County of Alameda using a web based version of PeopleSoft, SAP, or Oracle Financials Purchasing, Human Resources and/or Benefits Administration. \n\nSpecial Requirements: \n\nIncumbents in this classification may be required to work evenings, weekends and/or on call. \n\nNOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.\n\nKNOWLEDGE AND SKILLSThe most suitably qualified candidates will possess the following competencies:\n\n\nKnowledge of:\n\n\n\n Principles and practices of public sector human resources, benefits programs or purchasing functions.\n Use of web based, PeopleSoft SAP, or Oracle Human Resources, Benefits Administration or Purchasing software.\n Configuration tables/concepts and their impacts and relationships to automated system functionality.\n Integrated systems testing approaches.\n Process Management.\n System Integration.\n Strong customer service orientation. \n Application of Excel at an advanced level. \n\n\n\n\nAbility to:\n\n\n Correctly apply legal requirements, policy, binding contractual agreements, and program requirements to system functionality.\n Analyze complex business data/problems and develop appropriate solutions.\n Understand the relationship among multiple interrelated systems.\n Problem solve, make sound decisions and appropriate recommendations.\n Understand impact of complex system processes on system performance.\n Organize, prioritize and coordinate multiple tasks to meet critical deadlines.\n Work independently and in a team oriented environment.\n Orally communicate effectively.\n Write and modify technical and user documentation.\n Develop and facilitate training to individuals and groups.\n Use various software applications.\n Read, interpret and apply complex technical material.\n Establish and maintain effective working relationships with others.\n \n\n\nEXAMINATION COMPONENTSTHE\nEXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:\n\n A review of applicants'\n applications to verify possession of minimum requirements. Those\n applicants who possess the minimum requirements for the class will move on\n to the next step in the examination process.\n A review of candidates'\n Supplemental Questionnaires to determine the best qualified. Those\n candidates considered the best qualified will move on to the final step in\n the examination process.\n An oral interview which\n will be weighted as 100 % of the candidate's final examination score. The\n oral interview may contain situational exercises.\n\n\nCANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS\nEXAMINATION.\nWe reserve the right to make changes to the announced examination\ncomponents.\n\nAlameda\nCounty utilizes a Civil Service Selection System founded on merit. Such a\nsystem is competitive and based on broad recruitment efforts and equal\nopportunity for qualified applicants to test in an examination process designed\nto determine the qualifications, fitness and ability of competitors to perform\nduties of the vacant position. Many of our recruitments are targeted and\nspecific to the needs of a current vacant position, in which case, the eligible\nlist may be exclusively used for that current vacant position. Other\nrecruitments may be more broadly used for both current and future vacancies, or\nfor other alternate jobs with comparable scopes of work. To learn more about\nour recruitment and selection process, please visit the "What You Need to Know"\nsection of our website,hrs.alamedacountyca.gov.\nRECRUITMENT AND SELECTION PLANApplicants will be informed via email with reasonable\nnotice in advance of any examination process which will require their\nattendance. The following dates aretentativeand subject to change\nbased on the needs of the Agency.\n\n \n \n \n TENTATIVE RECRUITMENT\n PLAN:\n \n \n \n \n Deadline for Filing: \n \n \n 5:00:00 PM, Thursday, May 14, 2026\n \n \n \n \n Review of Minimum Qualifications:\n \n \n Friday, May 22, 2026\n \n \n \n \n Review of Supplemental Questionnaire for Best Qualified:\n \n \n June 26, 2026\n \n \n \n \n Virtual Pre-Recorded Civil Service Oral\n Examination:\n Rating of Oral Examinations:\n \n \n \n \n June 26 - July 6, 2026\n July 7 - July 14, 2026\n \n \n \n \n Notification of Results:\n \n \n \n \n Week of July 21, 2026\n \n \n \n \n TENTATIVE SELECTION\n PLAN:\n \n \n \n \n Departmental Hiring Interviews:\n \n \n \n \n \n August 2026\n \n \n \n\n\n\nWE\nRESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION\nPLAN\nAlameda County and the Human\nResource Services Department will make reasonable efforts in the examination\nand/or selection process to accommodate qualified individuals with disabilities\nand/or medical conditions in accordance/compliance with the State Fair\nEmployment and Housing Act (FEHA), Federal Americans with Disabilities Act\n(ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes.\nTo request accommodation due to a disability/medical condition during this or\nother phases of the examination/selection process, please contact the assigned\nHuman Resources Representative listed on the job announcementbefore the last date of filing.\nAlameda County requires applicants to provide supporting documentation to\nsubstantiate a request for reasonable accommodation. In order to qualify for a\nreasonable accommodation, applicants must have a disability/medical condition\npursuant to the ADA, FEHA and applicable statutes.\n\nFor more information regarding our Reasonable Accommodation procedures, please\nvisit our website, hrs.alamedacountyca.gov.\nBENEFITSThe County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:\nFor your Health & Well-Being\n\n Medical - HMO & PPO Plans\n Dental - HMO & PPO Plans\n Vision or Vision Reimbursement\n Share the Savings\n Basic Life Insurance\n Supplemental Life Insurance (with optional dependent coverage for eligible employees)\n Accidental Death and Dismemberment Insurance\n County Allowance Credit\n Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance\n Short-Term Disability Insurance\n Long-Term Disability Insurance\n Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services\n Employee Assistance Program\n\nFor your Financial Future\n\n Retirement Plan - (Defined Benefit Pension Plan)\n Deferred Compensation Plan (457 Plan or Roth Plan)\n\nFor your Work/Life Balance\n\n 12 paid holidays\n Floating Holidays\n Vacation and sick leave accrual\n Vacation purchase program\n Management Paid Leave\n Catastrophic Sick Leave\n Pet Insurance\n Commuter Benefits Program\n Guaranteed Ride Home\n Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)\n Employee Discount Program (e.g. theme parks, cell phone, etc.)\n Child Care Resources\n 1stUnited Services Credit Union\n\n*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.\nEmployees in management-designated classifications may be entitled to management paid leave. Refer to the applicable MOU or Salary Ordinance for more information.\nConclusionAll notices related to County\nrecruitments for which you have applied will be sent/delivered via email.\nPlease add@jobaps.com, @acgov.org, noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com accepted addresses to any email\nblocking or spam filtering program you may use. If you do not do this, your\nemail blocking or spam filtering program may block receipt of the notices\nregarding your application for recruitments. You are also strongly advised to\nregularly log into your County of Alameda online application account to check\nfor notices that may have been sent to you. All email notices that will be sent\nto you will also be kept in your personal online application account. You will\nbe able to view all of your notices in your online application account by\nclicking on the 'My applications' button on the Current Job Openings\npage.\nPlease\ntake the steps recommended above to ensure you do not miss any notices about a\nrecruitment for which you have applied. The County of Alameda is not\nresponsible for notices that are not read, received or accessed by any\napplicant for a County recruitment.\nNOTE:\nAll notices are generated through an automated email notification system.\nReplies to the email boxesNoreply@jobaps.comand\nnoreplyalamedacountyhr@acgov.orgare routed to unmonitored\nmailboxes. If you have questions, please go to our website athrs.alamedacountyca.gov.\nYou may also contact the Human Resources Analyst listed on the job announcement\nfor the recruitment for which you have applied.\nAngelica\nCuevas, Human Resources Analyst\nHuman\nResource Services, County of Alameda\n(510)\n271-5154 |Angelica.Cuevas@acgov.org\nhrs.alamedacountyca.gov\n\nDISASTER SERVICE WORKER\nAll\nAlameda County employees are designated Disaster Service Workers through state\nand local law. Employment with the County requires the affirmation of a\nloyalty oath to this effect. Employees are required to report to work as\nordered in the event of an emergency.\n\nEQUAL EMPLOYMENT OPPORTUNITY\nAlameda\nCounty has a diverse workforce, that is representative of the communities we\nserve, and is proud to be an equal opportunity employer. All aspects of\nemployment are based on merit, competence, performance and business need.\nAlameda County does not discriminate in employment on the basis of, race,\ncolor, religion, sex (including pregnancy and gender identity), national\norigin, political affiliation, sexual orientation, marital status, disability,\ngenetic information, age, membership in an employee organization, retaliation,\nparental status, military service, or other non-merit factors protected under\nfederal, state and local law. Alameda County celebrates diversity and is\ncommitted to creating an inclusive, and welcoming workplace environment.\n