Technical Communicator - Heavy Equipment (Cincinnati)

Role OverviewThis position is best suited for a Senior Technician transitioning off tools into a technical support or product support role. The Technical Communicator serves as the primary liaison between dealership Service Technicians and Senior Technical Communicators, coordinating Service Request activities to resolve product problems and technical issues within the Heavy Equipment Division.In addition to case coordination, the Technical Communicator manages user account access within the Product Support Customer Relationship Management (PSCRM) system, answers incoming Service Request calls, responds to basic service questions, and escalates complex technical issues as appropriate.Ideal Candidate BackgroundWe are targeting experienced heavy equipment professionals ready to apply their field expertise in a support capacity. The ideal Technical Communicator candidate will have:5–15 years of heavy equipment technician experienceStrong diagnostic capability across hydraulics, engines, and electrical systemsBackground working for a dealer or OEM (e.g., Caterpillar, John Deere, Volvo, Komatsu, CASE, Hitachi, or similar)Experience supporting fellow technicians or troubleshooting complex equipment problemsKey CompetenciesExcellent verbal and written communication skillsStrong customer service orientation with the ability to build effective internal relationshipsProficient computer skills and ability to learn CRM and support systems quicklySolid mechanical aptitude with willingness to expand technical knowledgeAbility to manage multiple tasks in a fast-paced environmentWell-organized, detail-oriented, and professional phone presenceQualifications4+ years of experience as a service technician on earthmoving or heavy equipment (shop or field) — 5–15 years preferredProven diagnostic ability in hydraulics, engines, and/or electrical systemsDealer or OEM experience in the heavy equipment industry preferred2-year Diesel Technology or Power Equipment Technology degree from a vocational school preferredCoursework or demonstrated knowledge in engines, hydraulics, and electrical systems a plusHigh School Diploma or GED requiredNote: Some travel may be required during the initial training and orientation period.