Customer Support Specialist

Champion Window - Customer Support Specialist As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.Not a remote position - on-site position.Pay range: $20.00 to $22.00 per hourResponsibilities Answer incoming customer experience support concerns including promptly returning messages via phone, text and emailMake outbound calls to customers to provide updates on installation and service statusSchedule warranty appointments for the Service DepartmentEnter and maintain all customer records and job-related information into CRM DatabaseProvide work orders to Service Measure Tech dailyAudit orders for accuracy after confirmation is uploadedGenerate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetingProvide support for PSG/CSC for assigned division(s)Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolutionProcess electronic credit card and check paymentsAssist with receiving product(s) in CRM Database and/or F&OSupport division(s) in Accounts Receivable collections and managementOther duties as assignedQualifications High school diploma or GED equivalent5 year's customer support experience preferredExperience in the home improvement industry a plusMust be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with othersAble to communicate clearly both verbal and written; customer service/multi-phone line experience helpfulExcellent work ethic, solid attendance record and attention to detailExcellent written and oral communication skills including phone skillsChampion Window is an Equal Employment Opportunity EmployerIf you need assistance with completing the online application due to a disability, please contact Champion Window.Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.