Front Desk Agent

Job Description - Below are the responsibilities, expectations, and requirements of this position Position Title: Front Desk Agent Reports To: Front Office Manager/Operations Manager Benefits Competitive salary based on previous experience ranging from $18 to $22 per hour worked 3 weeks paid time off available to be accrued per year 40 hours PTO available to rollover each year - remainders are paid out by hotel at end of year! Health Insurance Benefits - partial coverage paid by hotel Dental Insurance Benefits - partial coverage paid by hotel Vision Insurance Benefits - partial coverage paid by hotel Life Insurance - coverage paid by hotel 401k plan with employer matching 100% up to 4% of personal contributions 7 paid holidays Monthly MBTA pass paid by hotel Responsibilities Check-in and Check-out guests, keeping their information confidential Handle all reservation inquiries, cancellations, and amendments Ensure guest satisfaction and uphold the highest quality of guest service Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, travel directions, transportation, or entertainment reservations for guest Ability to follow shift checklist and accurately record notes throughout your shift Review VIP reservations for incoming and in-house guests Sort and track incoming mail and messages Transmit and receive messages using all communication avenues Ability to accurately use various office software Have a full working knowledge and expertise of each shift including night audit Accurately perform all cash handling and safety deposit box procedures Monitor lobby traffic and control the flow of non-guests entering the hotel when needed Must have a comprehensive knowledge of service standards, guest relations, and etiquette Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates Must have excellent mathematical and computer skills High school education and or relevant training and experience required. Additional education preferred Additional language ability preferred roomMaster training preferred, but not required Expectations Always conducts him\herself (acts and dresses) professionally; sets standards for all associates Ability to verbally communicate effectively with guests, vendors, and other associates Ability to assist with the preparation of statistical reports and presentations as needed Ability to accurately report information Ability to quickly resolve guest complications such as location changes or credit issues Ability to effectively field guest complaints and develop effective solutions and results Projects and assignments are completed thoroughly, professionally, and with care Adjusts to high-pressure conditions and can adapt to change Assumes responsibility for personal growth and development Expresses ideas and conveys information clearly, effectively, and professionally Attend required meetings Ability to remain calm and alert, especially during emergencies or heavy hotel activity