Senior Flight Representative Coordinator (Long Island)

WHO IS AIR CHARTER SERVICEAir Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of high-net-worth individuals, CEOs, celebrities, the rich and famous, and many more!With offices across the globe, including North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge.ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually.Job DescriptionA DAY IN THE LIFELead, train and develop the Flight Representative team by setting clear expectations, recognizing strong performance and addressing issues proactively. Build and sustain strong, trust-based relationships with ACS Private Jets teams. Design and deliver structured training, onboarding programs and operational standardsDevelop and maintain training checklists, onboarding guides, and clear “what to do and what not to do” standards to support representative professionalism and performance. Provide hands-on operational support before, during and after flights. Continuously refine training processes to improve service quality, reduce errors, and strengthen the overall capability of the Flight Representative team. Lead strategic projects to support the growth of the Flight Representative department across the U.S. and Canada,Act as the primary escalation point during live operations and develop FBO relationships nationwide. Oversee the maintenance of accurate monthly records and reporting on Flight Representative coverage across the U.S. and CanadaStrengthen collaboration with Jet Card Managers to ensure consistent execution, reliable communication, and a high-quality experience for Jet Card clients. Follow company procedures methodically to safeguard both ACS and its clients. QualificationsWHAT DO WE LOOK FORStrong attention to detail, organization skills and time management. Strong interpersonal skills, relationship building and emotional intellgienceAdaptable, quick learner and team player. Excellent verbal and written communication skillsPrevious leadership experience Heavy calendar management Can commit to being on-call Additional InformationCOMPANY CULTUREA dynamic and fast-growing companyModern office with luxury amenities in the RXR PlazaBalance between independent and team-oriented workA welcoming, enjoyable, and interactive environment – seasonal events and team night outingsMonday to Friday, office-based positionFuture work-from-home opportunities; 1x day a weekWHAT IS IN IT FOR YOU$65K-75K USD salaryClear path for career advancementJob stability and leadership support for developmentAffordable health, dental, and vision insurance plans 401K retirement savings plan with generous employer match!Life insurancePaid maternity/paternity leave20 days to start vacation time, and more earned each year Paid sick time12 paid public holidaysAdditional paid leave for your birthday, wedding, moving house, holiday shopping, and moreCheck us out on social media! LinkedIn - Facebook - Instagram - TikTok - Twitter - YoutubeDiversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.WHAT ARE THE NEXT STEPS?Submit your resume to us today and a member of our recruitment team will be in touch!