Assistant Store Director

Salary Range $61,666 - $77,082*Job DescriptionAssistant Store Director, Customer Experience & Workforce Management You Will BeAs the Assistant Store Director, Customer Experience & Workforce Management, you will drive a culture of exceptional service, accountability, and results. You’ll model relationship-based client interactions, lead service recovery efforts, and coach your team on delivering high-touch, personalized experiences that foster loyalty. In partnership with the Store Director, you will use business data and KPIs to inform strategic decisions, optimize workforce planning, and align talent and resources to the highest-impact areas of the business. Acting as the store’s operational lead in the Store Director’s absence, you will ensure seamless execution, operational excellence, and an elevated customer experience.What You Will DoModel and reinforce service behaviors that create exceptional customer experiences and foster loyaltyLead resolution of escalated customer issues and trains team on handling service recoveryDrive a client-first mindset by modeling relationship-based serviceDevelop and implement store level clienteling strategies to drive personalized outreach and long term customer engagementMake decisions and addresses challenges in absence of store director ensuring smooth operations and maintaining high performanceConduct weekly recaps and use data to inform business strategies and prioritize team actionsUse product knowledge to inform strategic business decisions and coachingMonitor program adoption rates and coaches team on best practicesBuild a culture of accountability, setting clear expectations and aligning performance with business goalsOwn workforce management by creating strategic schedules and aligning staffing to business needs and traffic patternsLeverage KPIs and business data to adjust tactics and improve future performanceBalance multiple priorities by aligning time, people and resources to the highest-impact areasAct as de facto store leader in the Store Director’s absence, using sound judgment to maintain operations and optimal customer experienceWhat You Will BringProven experience in a leadership role within a customer-focused retail environmentStrong ability to model, coach, and reinforce relationship-based service behaviorsSkilled in resolving escalated customer issues and leading service recovery strategiesDemonstrated strength in analyzing business data and KPIs to inform decisions and drive performanceExperience in creating strategic schedules and aligning staffing to business needs and traffic trendsAbility to lead through change, balance competing priorities, and manage operations independently when neededExcellent communication, coaching, and team development skillsAdept at using product and program knowledge to influence customer experience and sales outcomesFlexibility to work evenings, weekends and public holidaysYour Life And Career At Saks Off 5thOpportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)An amazing employee discountSalary And Other BenefitsThe starting salary for this position is between $58,000-60,000 annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.This position is also eligible for bonus.Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email].It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.