Senior Associate, Design Program Manager - Operations Experience Design

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.Job DescriptionHelp shape how design delivers at scale across a global organization. Join our Experience Design team to drive operational excellence, stronger collaboration, and consistently high-quality user experiences across Corporate and Investment Bank Operations.As a Senior Associate Design Program Manager within Experience Design (XD) for Corporate and Investment Bank (CIB) Operations Experience Design (OXD), you will lead delivery for complex programs and enable the design organization to operate efficiently and predictably. You will partner closely with design leads, product, technology, and finance/business management to align resources with strategic priorities, strengthen governance, and increase delivery transparency. In this role, you will enhance ways of working across teams by scaling effective practices, managing risks, and promoting adoption of tools and approaches (including AI and automation) that improve both quality and speed of delivery.Job ResponsibilitiesOversee delivery for assigned portfolios/programs, partnering with design and product leads to align XD capacity and prioritiesDrive cross-functional collaboration and scalable ways of working, increasing visibility of design delivery and improving team efficiencyPartner with finance and business management to support portfolio governance, resource allocation, and prioritizationProduce executive-ready reporting on status, outcomes, risks/issues, and financials; drive timely escalation and resolutionEmbed quality and efficiency mechanisms into the design and product development lifecycle in partnership with product and engineeringIdentify and pilot tool/process improvements (including AI and automation), sharing learnings and standardizing successful practicesDevelop and maintain reusable standards (SOPs, templates, playbooks) and support engagement/communication to sustain team healthRequired Qualifications, Capabilities, And SkillsExperience leading operational improvements and change initiatives across multi-disciplinary, globally distributed teamsWorking knowledge of UX disciplines and user-centered methods, tools, and workflowsExperience partnering with finance/business management stakeholders in complex, regulated environmentsStrong stakeholder management, communication, and relationship-building skills across varied seniority levelsDemonstrated ability to champion best practices and improve cross-functional collaboration and delivery outcomesProficiency with program/project tools (e.g., Jira, Confluence) and productivity suites (e.g., Microsoft Office)Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging toolsPreferred Qualifications, Capabilities, And SkillsExperience supporting the end-to-end product development lifecycleKnowledge of current design industry trends and evolving best practicesStrong facilitation skills, including workshops, decisioning, and alignment forumsProject Management or Agile/Scrum certification (or equivalent experience)ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worldâs most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicantsâ and employeesâ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransAbout The TeamJ.P. Morganâs Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.