Desktop Support Engineer

*Job Summary:* * We are seeking a highly skilled and experienced Service Desk/Desktop Support Engineer to join our IT support team. * The ideal candidate will have over 7 years of hands-on experience in managing and maintaining desktop infrastructure, providing Level 1 and Level 2 support, and ensuring seamless IT operations in a 24x7 environment. * This role requires strong technical troubleshooting skills, excellent communication, and a customer-focused mindset. *Key Responsibilities:* * Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals. * Manage and maintain Windows 7/10/11 environments on HP/Dell hardware. * Support remote users via tools like LogMeIn, TeamViewer, and Remote Desktop. * Configure and troubleshoot Office 365, Exchange 2013, and Outlook (including distribution lists, email archiving, and migrations). * Administer Active Directory, DNS, DHCP, and user account management (password resets, group assignments, etc.) * Install, configure, and support antivirus software (e.g., SOPHOS, Symantec, TrendMicro). * Maintain and troubleshoot third-party applications (Adobe, Skype for Business, Chrome, etc.). * Support MAC laptops and mobile device configurations (iOS/Android). * Monitor and resolve tickets using ITSM tools such as Cherwell and Track-IT. * Perform hardware installations, upgrades, and replacements (RAM, HDD, motherboards). * Ensure compliance with ITIL processes including incident, change, and configuration management. * Document technical procedures and provide training/support to end users. *Required Skills & Qualifications:* * Proven experience in desktop support and service desk operations. * Strong knowledge of Windows OS, Office 365, Exchange, and Active Directory. * Experience with remote support tools and ticketing systems. * Familiarity with ITIL best practices and change management processes. * Excellent troubleshooting and communication skills. * Ability to work independently and in a team-oriented environment. *Certifications (Preferred):* * ITIL v2 Certified * Microsoft Certified Solutions Expert (MCSE) Job Type: Contract Pay: $30.00 per hour Expected hours: 40 per week Schedule: * 8 hour shift Work Location: In person