Key Holder - Geary St

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.The ResponsibilitiesA Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with Store Manager, the Key Holder works to create a store experience for our clients that results in sales growth. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team.Business LeaderMeet personal and store sales and KPI goalsDemonstrate excellent knowledge of the product to support the brand goalsDevelop sales techniques that are relevant to the marketEstablish and maintain client-baseLeverage company tools, incentives & strategies to support meeting sales goalsDemonstrate strong business acumen by leverage KPI's to support business-driving strategiesPeople LeaderEnsure effective communication between store manager & other team membersIdentify ways to keep the team motivated and engagedPresent new & innovative ideas to support meeting business goalsCoach team on sales floor providing relevant and consistent feedback to improve performanceOperations LeaderEnsure all functions of the store are maintained to support a superior shopping-experiencesAssist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperworkCollaborate with store managers in areas of risk management, physical security, store cash control and inventory control.Identify product concerns and communicate inventory needs to support the business goalsCollaborate with cross-functional business partners to support inventory goalsCustomer FocusEnsure the highest level of customer service to each and all individuals in the storeBuild meaningful relationships with clients through strong-interpersonal skillsCollaborate with all team members to support a superior shopping experienceBe present on and off the floor as a Theory Brand AmbassadorThe Essentials3-4 years' prior work experience in a client-centric, sales environmentDynamic interpersonal and communication skills, both verbal and writtenIndependent work ethic, time management skillsComputer skills to operate point of sale system, experiences with teamwork is a plusSalary: $22/hour - $25/hour*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.