Evening Hotel Guest Service Representative

Evening Hotel Guest Service Representative, DoubleTree by Hilton Madison EastJoin a 2025 USA Today Top Workplace Winner!Starting at $16.00/hour, experienced candidates may qualify for a higher wageFlexible availability required on Monday to Friday, Weekends, and HolidaysOpen to Evening shifts from 3 pm to 11 pmWhy You’ll Love Working HereThe Evening Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.How You’ll Make An ImpactThe Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.Uses property management system to make reservations, check-in and checkout guests, process payments, and operate office equipmentProvides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box" Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue What Success Looks LikesCustomer service experience Strong oral and written communication and interpersonal skillsStrong attention to detail, organization, and follow-up abilitiesPositive attitude, outgoing, friendlyAbility to work effectively and efficiently in a fast-paced setting What Will You Get At NCG Hospitality?The DoubleTree by Hilton Madison East is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.Career DevelopmentPersonalized career pathing and skill developmentLeadership and mentorship programsEducational and certification reimbursementTeam Member PerksWorldwide hotel discounts and free stays at NCG Hospitality managed hotelsCatch of the Day – earn bonuses for going above and beyond to support team and guestsEveryone Sells – earn cash for bringing in business to our propertiesPaid Volunteer hours – Earn money for community serviceHealth & Wellness BenefitsMedical, dental, and vision plansPaid sick time and Paid Time Off Virtual telehealth access and employee assistance resourcesMonthly health and fitness reimbursement programsFinancial SupportSame-day pay optionsReferral bonus – earn cash for bringing great team members401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%Ready To Grow With Us?Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.NCG Hospitality is proud to be an Equal Opportunity Employer.