3DEXPERIENCE Application Support – ITAR

Position Summary:We are seeking a 3DEXPERIENCE Application Support professional to support, troubleshoot, and maintain Dassault Systèmes 3DEXPERIENCE applications in an ITAR-compliant environment.Key Responsibilities:Provide day-to-day support for the 3DEXPERIENCE (3DX) platform.Troubleshoot application, performance, access, and integration issues across 3DX modules.Ensure all system access and data handling comply with ITAR and corporate security requirements.Work with business, development, and infrastructure teams to resolve incidents and service requests.Monitor system logs, user activity, and recurring application errors.Support patching, upgrades, and scheduled system maintenance.Perform Root Cause Analysis (RCA) for recurring or critical issues.Maintain incident, resolution, and support documentation for audits and knowledge sharing.Required SkillsHands-on experience supporting Dassault Systèmes 3DEXPERIENCE applications.Strong troubleshooting and application support experience.Experience working with incidents, service requests, system logs, and performance issues.Understanding of application integrations and enterprise support environments.Knowledge of ITAR compliance and data security requirements.Experience supporting application upgrades, patching, and maintenance activities.Strong communication and cross-functional collaboration skills.