Program Manager - Training & Workforce Development

Insight Global is currently recruiting for a Training & Workforce Development Program Manager. This is a permanent, direct hire position working with an AI Infrastructure company specializing in Data Centers. Location: Glendale, AZBase Salary: Targeting $160,000 The Program Manager – Training & Workforce Development owns the end-to-end training strategy, execution, and governance required to ensure workforce readiness, role certification compliance, and sustained operational performance across a premier client’s manufacturing environment. This role is accountable for building and scaling a fully integrated training organization, including onboarding, role-based instruction, on-the-job training, and continuous upskilling programs. The Program Manager ensures all personnel are trained, certified, and prepared to execute against defined SOPs, safety standards, and production requirements—directly linking workforce capability to throughput, quality, and retention outcomes. Key Responsibilities Training Strategy & Program Design Develop and own the end-to-end training strategy, aligned to production ramp, SOPs, and workforce requirements Design role-based training pathways across: Fabrication Assembly Logistics New employee onboarding Align training programs with hiring ramp and workforce deployment timelines Training Organization Leadership Lead a multi-tiered training organization, including: Training Operations Leads by functional workstream Technical Trainers and OJT Coaches Centralized Instructional Design team Training coordination and analytics support Establish clear ownership, accountability, and performance expectations across all training roles Curriculum Development & Standardization Oversee development and standardization of: Training materials Technical instruction modules Ensure alignment to: SOPs and workflows diagram translation into training materials Safety requirements Production processes Training Delivery & Workforce Readiness Ensure execution of: Instructor-led training Hands-on technical training On-the-job training and certification validationTraining Governance & KPI Management Own training-related KPIs, including: Training completion rates Role Certification readiness Training effectiveness Establish reporting cadence aligned to: Daily operations reviews Weekly program performance reviews Executive governance forums Integrate training metrics into broader program KPI/SLA framework Safety Training Compliance Ensure full compliance with: OSHA standards NFPA safety protocols LOTO and role-based safety certifications Oversee delivery of: Baseline general safety training Functional safety training (Fab, Assembly, Logistics) Role-specific certifications (e.g., NFPA 70E, forklift, hot work) Workforce Upskilling & Continuous Improvement Drive continuous improvement in training programs through: Performance feedback loops Quality and production data insights Support workforce retention strategies through structured development programs Training Data, Reporting & Analytics Partner with Data Analysts to: Track training completion and certification status Monitor workforce readiness KPIs Identify skill gaps and training needs Ensure visibility into: Training pipeline Certification compliance Workforce readiness metrics Cross-Functional Integration Collaborate with: Sr. PM – Manufacturing & Facilities to align training to production execution Sr. PM – DSI Integration to integrate training data into reporting systems Operations Managers to ensure role-specific readiness and performance alignment Modular Training Expansion Scale training programs to support additional functional modules, including: Warehousing Facilities operations Equipment maintenance Ensure training structure flexes with production growth and operational complexity Required Qualifications 5–8+ years of experience in training program management, workforce development, or operations enablement within manufacturing, industrial, or technical environments Proven experience building and managing: Training programs Instructional design and delivery models Certification and compliance frameworks Strong understanding of: Workforce readiness models On-the-job training (OJT) Learning management systems (LMS) Experience aligning training to operational KPIs (throughput, quality, performance) Strong leadership skills managing multi-level teams (trainers, coordinators, instructional designers) Bachelor's degree in Education, Industrial Engineering, Workforce Development, Operations, or related field Preferred Qualifications Experience in: Advanced manufacturing Data center or infrastructure environments High-volume workforce ramp programs Familiarity with: Technical certification programs (OSHA, NFPA, industrial safety) Lean / Six Sigma certification Experience with LMS platforms and training analytics tools