Retail Lead – Marathon Village Satellite Location

To Apply: Please send cover letter and resume to jobs@thehermitage.com with Retail Lead – Marathon Village Satellite Location in the subject line.Position Summary: The Retail Lead serves as the on-site leader for the Hermitage’s satellite retail and ticket outpost located in the vibrant, historic Marathon Village. This key leadership role is responsible for driving revenue through merchandise sales and Hermitage tour ticket sales while delivering exceptional customer service.You will lead a small team of retail associates, manage daily store operations, maintain a welcoming and visually appealing environment, and act as a brand ambassador for Andrew Jackson’s Hermitage. The Retail Lead balances strong retail leadership with educational outreach — proactively promoting visits to the main Hermitage site at 4580 Rachel’s Lane, answering visitor questions about tours, and helping guests plan their experience.This position plays a vital role in increasing visitation and supporting the Andrew Jackson Foundation’s mission to preserve and share the legacy of the 7th U.S. President.Key Responsibilities:Leadership & Team ManagementLead, coach, train, and motivate a team of retail associates to deliver outstanding customer service and meet performance goals.Conduct training on product knowledge, customer service standards, Shopify POS system, and Hermitage history/tour information.Create staff schedules to ensure proper coverage during peak tourist hours and Marathon Village foot traffic.Perform performance evaluations, address performance or disciplinary issues, and foster a positive, collaborative team culture.Recruit, interview, and onboard new team members as needed.Sales & Revenue GenerationDrive ticket sales for Hermitage tours through enthusiastic upselling, bundling with merchandise, and sharing compelling stories about Andrew Jackson, the mansion, grounds, and exhibits.Achieve or exceed monthly sales targets for both retail merchandise (books, apparel, souvenirs, keepsakes) and tour tickets.Monitor and analyze daily/weekly sales reports; develop strategies to boost performance and capitalize on sales trends.Process transactions accurately, handle cash, credit cards, and digital payments, and ensure registers are balanced daily.Customer Service & Visitor EngagementGreet visitors warmly and provide knowledgeable, helpful information about Hermitage tours, hours, directions, accessibility, special events, and ticket options.Resolve customer inquiries and complaints promptly and professionally.Act as a brand ambassador by sharing historical context and encouraging immediate or future visits to the main Hermitage site.Maintain a clean, organized, and inviting store environment that reflects the Hermitage’s dignified, educational brand standards.Inventory & OperationsOversee inventory management: receive shipments, conduct regular stock counts, track levels, and coordinate reordering with the Retail Director to prevent stockouts while controlling excess inventory.Maintain high visual merchandising standards and create attractive displays to drive impulse purchases.Manage store opening and closing procedures, cash handling, safe reconciliation, daily bank deposits, and ensure compliance with all safety, security, and company policies.Support online shipping and sales processes as needed.Coordinate with the main Hermitage team regarding supplies, promotional materials, and updates on tours or events.Additional DutiesAssist with administrative tasks including scheduling, reporting, expense tracking, and basic maintenance coordination.Collaborate on local marketing initiatives and in-store promotions.Participate in training at the main Hermitage site to stay current on exhibits, tours, and policies.Track visitor feedback and report insights to help improve the overall guest experience.Qualifications & Requirements:Experience: 2–4+ years of retail leadership or supervisory experience (Lead or Assistant Manager level preferred). Experience in tourism, museums, historic sites, hospitality, or high-traffic visitor venues is highly desirable. Ticket sales experience is a strong plus.Education: High school diploma or equivalent required; Associate or Bachelor’s degree in retail management, hospitality, history, business, or a related field preferred.Attributes: Enthusiastic about history and customer service; reliable, detail-oriented, and proactive. Must pass a background check.Availability: Ability to work flexible hours, including evenings, weekends, and holidays, aligned with Nashville’s tourism peaks.Proven ability to drive sales and meet targetsStrong leadership, coaching, and team motivation skillsExcellent communication and interpersonal skillsProficiency with POS systems (Shopify preferred), inventory software, and Microsoft Office/Google WorkspaceAbility to quickly learn and communicate Andrew Jackson’s history and Hermitage offeringsPhysical Requirements:Ability to stand for extended periods, lift up to 40 lbs, and perform tasks requiring manual dexterity.Comfort working in a fast-paced retail environment with high tourist traffic.What We Offer:Competitive salary commensurate with experience, plus performance-based incentives or commissions on ticket and merchandise sales.Comprehensive benefits package (health, dental, vision, retirement contributions).Complimentary or discounted access to the Hermitage and related perks.Opportunities for professional growth within Andrew Jackson’s Hermitage Foundation.Job Type: Full-timeWork Location: In person