Free People Key Holder

LocationThis position is located at 1 Walden Galleria, Buffalo, New York, 14225 United StatesRole SummaryA Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.Role ResponsibilitiesBrand ExperienceActs as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customerCreates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendationsDelivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applicationsLeadership + Team ManagementActs as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasksActively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving salesTakes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resourcesVisual + Business OperationsSupports the store management team by participating in daily office procedures, execution of operations, and store maintenanceCollaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accuratelyAdheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the storeCommunication + RelationshipsSupports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supportedStays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat insDisplays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skillsGuides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progressionRole QualificationsLove for the FP brandStands out as a leaderExperience being a team playerAbility to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidaysEagerness to learn and grow within the organizationThe PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/storesPay RangeUSD $16.80 - USD $17.60 /Hr.