Technical Program Manager.Senior

Overview In this role you drive cross-functional programs to advance pilot deployments and ensure customer satisfaction with performance and quality. You collaborate with systems, software, product, and sales teams to deliver pilots and scale deployments for major enterprise customers. You translate customer problems into actionable requirements and manage multiple projects in parallel. You will present program status to senior leadership and shape risk mitigation, timelines, and delivery quality. This position emphasizes AI-powered insights, data-driven decision making, and a focus on driving revenue through successful pilots and deployments. Compensation / Benefitshybrid workadaptable hoursSummer Flex FridaysFocus Fridaysannual well-being dayhealthcare and wellness benefits ResponsibilitiesLead cross-functional teams through complex customer engagements (systems, software, product, account teams, sales engineers)Oversee progress of product pilots and ensure performance/quality targets are metTrack, manage, and resolve issues in a timely manner during pilots and deploymentsDrive revenue ramp via customer pilots, competitive opportunities, and rollout activitiesAlign customer expectations with hardware/feature deliverables for PoC/Pilot/Roll OutTranslate customer problems into concrete solution requirementsExecute multiple limited-scope projects concurrentlyLead cross-functional workstreams for sales enablement, development, and deploymentPresent business, technical, and program reviews/status to Senior Leadership using dashboards and JIRAIdentify and mitigate risks; develop and implement risk plansMotivate and coordinate project teams; escalate obstacles as neededCoach or mentor lower-level program managers as neededDevelop and protect intellectual property; understand IP fundamentalsExplore competitive landscape in product and business terms Key requirements5+ years in Engineering/Program Management for fast-paced productsProven ability to lead large cross-functional teamsExperience managing the full white-glove customer adoption lifecycleStrong track record of piloting oversight and on-time issue resolutionExperience with enterprise customersExperience with AI-powered reporting or BI toolsAbility to apply AI, automation, and data analytics to solve business problemsAbility to manage multiple projects with limited supervisionExperience with JIRA and data-driven program reviewsStrong understanding of product development lifecyclesExcellent interpersonal and communication skillsStrong collaboration and stakeholder managementSelf-motivated, results-driven, and risk-awareAI-powered reporting or business intelligence toolsData analytics to drive business valueJIRA agile project management