Software Installation Technician

A company is looking for a Software Installation Technician V. Key Responsibilities Lead customer interactions to ensure a smooth installation experience, particularly with escalated or technical customers Manage and prioritize multiple installation projects, ensuring timely delivery and high-quality outcomes Serve as a technical escalation point for complex installation scenarios and provide guidance to junior technicians Required Qualifications 6+ years of related experience, preferably in software installations Proven experience handling escalated or complex customer scenarios in a technical role Technical aptitude with advanced troubleshooting skills and ability to support practice management systems Working knowledge of HIPAA compliance and proper handling of PHI Ability to read and write SQL preferred