Lead Supervisor

*Overview* We are seeking a dynamic and experienced Lead Supervisor to join our team. The ideal candidate will have a strong background in retail operations and possess excellent leadership skills to drive team performance and customer satisfaction. *Duties* - Oversee daily store operations, including managing staff, inventory, and customer service - Train and develop team members on product knowledge, sales techniques, and customer service standards - Monitor and maintain stock levels to ensure adequate inventory - Utilize point-of-sale (POS) systems to process transactions and manage sales - Implement pricing strategies and promotions to drive sales - Lead by example in providing exceptional customer service and resolving escalated issues - Manage shift schedules effectively to ensure proper coverage - Conduct regular performance evaluations and provide feedback to team members *Qualifications* - Previous experience in retail, preferably in wireless sales - Strong ability to negotiate and drive sales targets - Bilingual proficiency is a plus - Proven track record in managing teams and achieving operational goals - Knowledge of training development techniques - Excellent shift management skills - Familiarity with stock management best practices Job Type: Full-time Pay: $20.00 - $25.01 per hour Benefits: 401(k) 401(k) matching Paid time off Shift: Day shift Application Question(s): Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident. What should Ahmad say to her? A. Tell her that he'd prefer to talk about it in private later B. Tell her that she's being unprofessional C. Ask her if she has proof that his team left the mess D. Thank her for letting him know and promise to talk to his team E. Apologize for the mess on behalf of his team One of your new employees often gets flustered when customers are angry. You've tried giving her advice, but she isn't improving. What would you do? A. Have her role-play angry customer scenarios with a senior employee B. Ask a senior employee to watch her performance and give her feedback C. Instruct her to transfer angry customers to more experienced employees D. Suggest that she review the training manual more thoroughly E. Closely monitor her performance and intervene to take calls when needed A prospective client tells you she has used your main competitor for 10 years and likes their product. What would you do? A. Ask what she would change about your competitor’s product B. Acknowledge the long-standing relationship, but tell her you should be her supplier C. Tell her about your product and leave a sample D. Highlight your competitor’s drawbacks and how your product is superior E. Thank her for her time and ask for referrals you can pursue Experience: technician: 3 years (Required) Work Location: In person