PATIENT SERVICE REP

Patient Service Representative Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. What You Can Expect Monday–Friday, day shift schedule with observed holidays off Provides exemplary customer service to patients, families, and visitors Greets and directs patients while maintaining a calm, friendly, and caring demeanor Answers incoming calls, responds to inquiries, schedules appointments, and routes calls appropriately Registers patients and accurately enters or updates demographic and insurance information in the EMR Communicates with clinical staff to support patient flow and update waiting patients Collects patient payments and applies payments and adjustments to accounts Balances daily encounter forms and cash drawers Performs additional administrative tasks based on practice specialty Utilizes strong computer skills and professional phone etiquette Demonstrates attention to detail, strong organizational skills, and ability to multitask Maintains confidentiality of sensitive patient information Offers professional development opportunities and an enhanced benefits package, with pay based on experience and expertise Qualifications Required High School Diploma/GED Basic Life Support Program (BLS) - American Heart Association - Preferred 1 year Customer Service Required 1 year Healthcare Preferred Travel is required: Never or Rarely Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site.