Resident Experience Coordinator - Promenade at Town Center, Skycrest, Northglen and Portofino

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver a Winning Performance: Question Authority Walk the TalkShare KnowledgeListen, not just HearSee the Glass Half FullTake Educated RisksEnjoy the RideShare the SpotlightDo the Right ThingTest Your Limits We Care About Your Total Wellbeing: Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefitsFinancial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive CompensationCommunity Wellbeing: Paid Community Service HoursCareer Wellbeing: Leadership DevelopmentLearn more about our Total Wellbeing program here. What You'll Be Doing: As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency. Addressing resident inquiries promptly, ensuring satisfaction and loyaltyGuiding new residents through the move-in preparation experience for a smooth transitionConducting follow-up within a week of move-in to address concernsManaging move out inspections and coordinating resident eventsMaintaining high resident visibility, overseeing amenity areas, and collecting fees for rentalsProactively suggesting improvements to enhance community operations What You'll Need To Thrive: High School diploma or equivalentA valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.Computer literacy and effective communication skillsAvailability to work a flexible schedule, including weekendsOffice team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job Bonus Qualifications: Customer service experience Salary: $25.00 - $30.55 per hourEmployees are eligible for overtime pay and performance incentives.The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications. Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.