Customer Support Analytics & Data Architect

Mercury is seeking a Customer Support Systems & Analytics Architect to own the data strategy and reporting for the CS org. You will unify data across Zendesk and our AI Agent to drive informed decisions for CS leadership and stakeholders. Sitting at the intersection of data, operations, and customer experience, you will design scalable reporting infrastructure, enforce data hygiene, build dashboards, and partner with Product, Data, Strategy & Ops to translate data into action. J-18808-Ljbffr