Front of House Supervisor

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Title: Front of House Supervisor Entity: Rocker B Ranch Reports to: Director of Business Operations Pay Rate: $22/hr Location: Graford, TXShift Leadership & Floor ManagementLead and direct FOH operations during assigned shiftsAct as the primary floor leader during serviceEnsure smooth guest flow and table turnsMonitor pacing of service between FOH and BOHAssist with maintaining service standards throughout the shiftMake real-time operational decisions during busy periodsServe as the escalation point for servers and hostsGuest ExperienceGreet and interact with guests as neededResolve guest complaints or service issues promptlyHandle guest recovery situations professionallyMonitor dining room atmosphere and hospitality standardsAssist with VIPs, large parties, and special requestsEnsure cleanliness and presentation standards are maintained in guest-facing areasStaffing & Team DirectionConduct or assist with pre-shift meetingsAssign server sections, side work, and support dutiesDirect hosts on seating strategy and reservation flowMonitor staff performance during shiftsCoach employees in real time on service standardsAssist with training and onboarding of new FOH staffReinforce company policies and proceduresHelp maintain morale and professionalism during serviceReservations & Seating ManagementOversee reservation pacing and waitlistsCoordinate table assignments and large party accommodationsBalance server sections and rotation fairnessMonitor turn times and seating efficiencyAdjust floor plans based on operational needsOpening & Closing DutiesEnsure proper opening procedures are completedVerify dining room/bar readiness before serviceOversee accurate completion of closing side workConfirm end-of-night reports are completed properlySecure restaurant/bar areas as assignedBeverage & Bar OversightMonitor bar service speed and presentationEnsure alcohol service complianceHelp monitor inventory levels for:CO2syrupsgarnishesbeer/wine/liquorglasswareCommunicate low inventory or operational issues to managementOperational SupportJump into service roles as needed during volume periods:running foodbussing tablesseating guestsexpo supportassisting bartendersCommunicate operational issues to managersHelp maintain cleanliness and safety standardsAssist with incident documentation if neededAdministrative ResponsibilitiesReview time punches for shift accuracyApprove breaksDocument attendance/tardiness issuesAssist with shift notes or manager logsParticipate in inventory countsHelp track labor during shifts