IT Security Operations Engineer

This is a hands-on IT and security operations role. You’ll work as part of the team across multiple client engagements, providing enterprise IT support, security operations, and operational delivery that keeps client environments running and protected.What You’ll DoIT OperationsProvide L1/L2/L3 help desk and end-user support across client environmentsManage endpoint lifecycle: deployment, MDM administration, patching, and hardware/software managementAdminister identity and access management (Azure AD/Entra ID, Okta, MFA, SSO)Support corporate IT infrastructure: network operations, collaboration tools (M365), enterprise applicationsManage user onboarding/offboarding, account provisioning, and access reviewsMaintain ITSM documentation and work within ticketing systems (FreshService, ServiceNow, or similar)Support IT vendor relationships and escalationsSecurity OperationsMonitor security alerts from SIEM, EDR, and email/web security platformsTriage and investigate security events; coordinate incident containment and remediationOperate vulnerability scanning tools; prioritize findings and track remediation to closureAdminister and optimize endpoint protection (EDR) and identity security monitoringSupport threat detection rule development and tuningConduct log review, anomaly detection, and security control effectiveness monitoringAssist with security reporting and contribute to client-facing dashboards and metricsCross-Client DeliveryWork across multiple concurrent client engagements under leadershipParticipate in client meetings, document findings, and contribute to deliverablesMaintain operational runbooks and playbooks for client environmentsSupport compliance activities (SOC 2, ISO 27001, NIST) as part of broader engagements