Retail Partner Solutions Representative

Company Description At BrMate, we are passionate about product design and innovation. We exist to enhance everyday moments and add a little bit of excitement to the things our customers love the most. Inspired by equal parts inventiveness and imagination, we are a crew of creative, fast-moving, ambitious, self-starters with a commitment to doing things differently. We obsess over the small details while relentlessly pursuing the bigger picture. Our operating style is fast-paced, innovative and team-oriented. By joining our team, you will be empowered to make meaningful impacts across the organization alongside your peers. Role Description BrMate is seeking a motivated self-starter and customer-centric individual to join our team. This individual will work closely with their peers and the Senior Manager of Retail Partner Solutions to service the Specialty channel. The Retail Partner Solutions Representative will be responsible for delivering exceptional service to our sales agencies and retail partners through a positive, collaborative, and problem-solving mindset. The ideal candidate has a relentless passion for delivering premium service, is a team player, and has exceptional communication. Key Responsibilities Get to know the BrMate brand and systems to become a dedicated expert Become a trusted advisor and partner to our largest sales agencies and key retailers Manage a large number of emails through our email platform with exceptional attention to detail Advocates and adheres to policies, procedures, and SLAs Processes orders, credits, chargebacks, and order modifications for customers as needed Proactively works with our 3PL partners as needed to ensure timely and accurate deliveries Effectively assess and problem-solve issues in a timely and professional manner Builds customer loyalty through empathy, positivity, trust, and strong relationship-building skills Collaborates with cross-functional teams to deliver a high customer experience and a high level of customer satisfaction Identifies patterns, large-scale issues, and opportunities and reports them to the Senior Manager of Retail Partner Solutions. Assists with the creation of account specs, training materials, and other tasks as needed Experience + Qualifications Bachelor's Degree or HS degree required At least two years of exceptional customer service or similar work experience in a fast-paced retail or wholesale environment Possesses a great work ethic, is professional and reliable Team player who thrives in a fast-paced environment and can adapt to changing priorities Has a growth-oriented mindset, is positive, and has a can-do attitude Strong written communication, empathy, problem-solving skills, and adept customer experience skills are required Experience working with customer relation management (CRM) and order management systems (NetSuite, Gorgias, Shopify, etc) Basic fluency in Google Workplace (formerly G Suite or Google Suite) Ability to be self-motivated/starter, multitask, and prioritize tasks as needed Strong attention to detail, effective time management, and ability to adhere to timelines Proficiency in Microsoft Applications, such as Excel is a plus Benefits 14 paid days off (prorated from hire date) All Federal Holidays off Comprehensive paid medical, dental, and vision benefits for employees and dependents Flexible Spending Accounts (FSAs), and Dependent Care Accounts (DFCA) 401(k) 50% match up to 7% 12 weeks paid maternity leave; 6 weeks paid paternity leave Employee perks and discount program Employee bonus referral program If you are passionate about customer experience and have the skills and experience required for this role, we encourage you to apply and become part of our team! For any inquiries regarding legitimate open positions, please refer directly to our official job postings via LinkedIn or email our Human Resources Department at natessa@brumate.com. The role will be in Denver, CO Exact compensation may vary based on skills, experience, and location. Base salary: $57,000 - $60,000/yr BrMate is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.