Automotive Customer Service Representative (BDC)

Automotive Service Business Development Center RepresentativeHuffines Kia CorrinthWhy Work at Huffines:Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!Service BDC Representative Job Description:The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner. The position is responsible for lead generation activities in support of the company’s service department goals and providing courteous and efficient service to our customers.Service BDC Representative Job Responsibilities: Directly responsible for scheduling service appointments for guestsWill be expected to coordinate loaner vehicles for appointments and communicate with guests about their loaner agreementsFuture training to schedule valet service for our guests through a third partyMust complete outbound calls to guests asking them to schedule their vehicles due for serviceOutbound calls reaching out to customers listed in our marketing campaigns for service schedulingFollowing up on customer visits to ensure customer satisfactionAddressing customer concerns and issues or escalating as neededCoordinating questions and issues with the appropriate department personnelProviding courteous and efficient electronic and phone customer service assistanceTaking ownership of the customer experience by immediately addressing and resolving issuesAble to work in a varied working schedule environment that includes both opening and closing shiftsBusiness Development Center hours of operation 7:00am - 7:00pmOne Saturday shift per month is requiredService BDC Representative Job Qualifications:High school diploma or GEDMinimum one-year customer service Automotive industry experience preferredExceptional interpersonal skills and excellent communication skillsDemonstrated proficiency in the use of computers, software applications, and technology systemsMotivated self-starter able to establish and meet production goalsTime management, professional dress, and behavior are all required for this positionFriendly and customer service focusedProven ability to multi-taskHuffines Compensation and Benefits:Competitive market wagesMedical benefits, vision, dental, and Health Savings Account (HSA)Five-day work week (no mandatory overtime)401(k) retirement planCompany-paid life insuranceEmployee discountsPaid time off (PTO)Paid holidaysChaplain ServicesHUFFINES IS A DRUG-FREE WORKPLACEIn addition to background checks, Huffines performs pre-employment and random drug testing hipr