Client Services Representative

B2B Client Services Representative Who We Are ShipNetwork is where scalable eCommerce fulfillment meets optimized shipping solutions. We help businesses improve their order fulfillment and shipping through a nationwide network of fulfillment centers and technology-driven solutions. Our success is built on exceptional service, strong client partnerships, and the ability to solve complex challenges for our business customers. Who We’re Looking For We’re looking for a B2B customer service professional who enjoys building relationships, solving problems, and serving as a trusted partner to business clients. In this role, you’ll work directly with business-to-business customers and client representatives, helping them navigate fulfillment, shipping, claims, and operational issues. You’ll need strong communication skills, sound judgment, attention to detail, and the ability to manage multiple priorities while delivering a high level of client service. The ideal candidate has experience supporting business, commercial, or enterprise customers and understands that B2B customer service goes beyond answering question, it requires understanding the customer’s business, anticipating needs, coordinating internal teams, and driving issues through to resolution. If you enjoy developing long-term client relationships and taking ownership of complex customer issues, we’d love to hear from you. Job Details • Pay: $19 - $21/hour • Hours: Full-Time, 8:00 a.m.–5:00 p.m. PST • Type: Hybrid for Henderson, NV residents or Fully-Remote • Locations: Henderson, NV; Salt Lake City, UT; Anaheim, CA; McCook, IL; Houston, TX; or Lithia Springs, GA Required Qualifications • 2+ years of customer service experience in a B2B, commercial, or business-to-business environment • Experience supporting business clients, accounts, or professional customers rather than exclusively serving individual consumers • Demonstrated ability to build and maintain professional client relationships • Strong written, verbal, interpersonal, and analytical communication skills • Proven ability to understand customer needs, manage expectations, and drive issues through resolution • Strong problem-solving skills and the ability to manage complex customer issues • Ability to prioritize and multitask effectively in a fast-paced, dynamic environment • Proficiency with Microsoft Office and Windows-based applications • Ability to work independently with minimal supervision • Positive, solutions-oriented attitude and a strong sense of ownership What You’ll Do • Serve as a primary point of contact for assigned business clients and respond to inquiries through the CE Portal, email, phone, and other communication channels • Build and maintain strong, long-term relationships with clients and internal partners • Develop trusted-advisor relationships with client representatives by understanding their business needs and priorities • Own customer issues from initial inquiry through resolution, providing timely updates and clear communication throughout the process • Proactively identify client needs, potential issues, and opportunities to improve the customer experience • Coordinate with Sales, IT, Operations, Finance, and other internal teams to resolve client issues • Communicate clearly with both internal and external stakeholders regarding issues, initiatives, and resolutions • Manage client expectations and ensure timely follow-up on open items • Process customer claims and provide accurate status updates • Maintain a high level of responsiveness, professionalism, and attention to detail • Contribute to overall client satisfaction and retention • Perform other relevant duties as assigned What Success Looks Like • Clients view you as a trusted and responsive partner • You take ownership of issues rather than simply passing them along • You can manage multiple business-client requests while maintaining accuracy and professionalism • You communicate proactively when an issue requires additional time or internal coordination • You understand that successful B2B customer service means balancing the immediate request with the client’s broader business needs Additional Benefits: • Medical, Dental, Vision Insurance • 401(k) with Company Match • Accrued PTO & Paid Holidays • Bi-Weekly Pay Schedule & Access to Earned Pay Same Day