M365 IT Administrator (Congers)

M365 IT AdministratorThis position is responsible for the ownership, reliability, and evolution of the company's entire technology environment. The role combines hands‐on technical execution with systems ownership, operational support, and long‐term IT planning.You will act as the central technical authority across all core platforms, ensuring systems operate reliably, integrate cleanly, and scale with the business. Department leaders own their functional tools; this role ensures those tools work together seamlessly and continue to meet business needs.This is a highly visible role with broad autonomy, requiring strong judgment, prioritization, and the ability to balance immediate support with long‐term improvement.Technology LandscapeM365 (core ERP)NetSuiteCeligo (integration and data orchestration)SNAP Fulfill (warehouse and fulfillment)Magento / Adobe Commerce (eCommerce)Microsoft 365 ecosystemClaude with MCP (AI and automation tooling)Technology Ownership & DirectionDrive the overall direction of IT across the business, guided by the following principles:Reduce friction for customers and internal teamsArchitect solutions correctly to prevent future reworkApply AI and automation to multiply team outputFavor commercial solutions over custom builds when practicalServe as the single owner of IT today, with responsibility for shaping the future-state organizationBuild and scale the IT function over time:Starting as an individual contributorExpanding to a hybrid team of 3–4 (onshore, offshore, and AI assistance)Partner with leaders across the organization to align systems with operational goalsInfrastructure & ConnectivityMaintain and oversee all on‐premise and cloud infrastructure, including:Servers, networking equipment, firewalls, and wireless environmentsTrack system health, performance, and capacity to prevent disruptionsManage external vendors providing connectivity, infrastructure, and hosted servicesEnterprise Systems ManagementAdminister Windows Server environments, Active Directory, and Microsoft 365Own access management across all platforms, including provisioning and deactivationEnsure stability and ongoing support of all business‐critical applicationsDesign, maintain, and troubleshoot system-to-system integrationsOperations & Warehouse TechnologySupport technology used across multiple warehouse and operational sitesMaintain high availability standards (99.9% uptime) for operational systemsAct quickly and decisively during incidents to minimize business impactWork closely with operations leadership to enhance current systems and implement new solutionsEnd‐User & Corporate ITDeliver reliable IT services to a user base of 70+ employeesOversee helpdesk function, cloud tools, and AI-enabled productivity solutionsEnsure efficient onboarding, offboarding, and ongoing user supportContinuously improve the employee technology experienceSecurity, Risk & RecoveryOwn endpoint security, patching strategy, and vulnerability resolutionDefine and enforce IT security policies across devices, users, and networksManage backup strategies and disaster recovery readinessSupport compliance requirements and lead response efforts during security eventsSupport, Change & ImprovementServe as the highest escalation point for unresolved IT issuesLead infrastructure upgrades and system improvement initiativesProduce and maintain clear documentation covering systems, integrations, and proceduresEnsure knowledge is captured and transferable as the IT function growsRole SummaryThis role is ideal for a senior, hands-on IT professional who enjoys:Broad ownership rather than narrow specializationWorking directly with business leadersSolving system integration challengesBuilding scalable, well-documented environments from the ground up