Vice President of Customer Success & Sales

About the RoleWe are seeking a strategic and results-driven Vice President of Customer Success & Sales to lead revenue growth, customer retention, and client experience initiatives. This executive leader will oversee both the Sales and Customer Success organizations, ensuring alignment across the customer lifecycle — from acquisition through expansion and renewal.The ideal candidate is a strong commercial leader with deep experience scaling SaaS, technology, or B2B service organizations while building high-performing teams and long-term customer relationships.Key ResponsibilitiesRevenue Growth & Sales LeadershipDevelop and execute sales strategies to achieve revenue and growth targets.Lead business development, pipeline management, forecasting, and deal execution.Build scalable sales processes and performance metrics.Identify new market opportunities, partnerships, and expansion channels.Collaborate with Marketing and Product teams to optimize go-to-market strategies.Customer Success LeadershipOwn customer retention, satisfaction, adoption, renewals, and expansion revenue.Design and implement customer success frameworks and lifecycle programs.Drive customer advocacy, NPS improvement, and strategic account growth.Ensure exceptional onboarding, engagement, and support experiences.Establish KPIs focused on churn reduction and customer health.Team Management & StrategyRecruit, mentor, and develop high-performing Sales and Customer Success teams.Foster a customer-centric and performance-driven culture.Align cross-functional departments around customer and revenue objectives.Present business insights, forecasts, and strategic recommendations to executive leadership.Qualifications10+ years of leadership experience in Sales, Customer Success, or Revenue Operations.Proven success leading high-growth B2B or SaaS organizations.Strong experience managing enterprise accounts and strategic partnerships.Demonstrated ability to scale teams and exceed revenue targets.Exceptional communication, negotiation, and executive presence.Data-driven mindset with strong analytical and operational skills.Bachelor’s degree required; MBA preferred.Preferred ExperienceSaaS, AI, technology, or digital platform experience.Experience leading global or remote teams.Familiarity with CRM and customer success platforms (Salesforce).What Success Looks LikeIncreased ARR and pipeline growthImproved customer retention and expansion revenueStronger customer satisfaction and engagement metricsHigh-performing, aligned Sales & Customer Success teamsOwn Book of Businsess and Lead by Example