Case Manager

Family Promise of Pierce County is doing business as Family Promise of Puget Sound. On the job, you would: Provide immediate and compassionate support to individuals and families facing homelessness. Conduct client intake assessments to identify needs and determine appropriate services. Develop individualized support plans in collaboration with clients. Assist clients in accessing resources such as shelter, food banks, healthcare, and employment opportunities. Advocate for clients and facilitate connections with community partner organizations. Provide crisis intervention and de-escalation techniques when needed. Maintain accurate and confidential client records. Participate in outreach activities at designated shelters and homeless service providers. Utilize Google Based technology platforms as well as other tools (e.g., SMS, video conferencing) to connect with clients remotely. Uphold a commitment to cultural competency and provide services effectively in a multilingual environment (support for 13 languages). Essential Duties & Responsibilities: Strong commitment to social justice and a passion for helping others. Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds. Active listening skills and the ability to understand and respond to client needs with empathy and respect. Proven ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment. Excellent problem-solving skills and the ability to think creatively to address client challenges. Proficient in Microsoft Office Suite and other relevant software programs. Ability to work effectively as part of a team and collaborate with various stakeholders. Strong commitment to providing culturally competent services. Fluency in English, with the ability to communicate effectively in at least one additional language. Program Dependent Duties & Responsibilities: May participate in evening and weekend shifts to ensure 24/7 service coverage. May conduct on-site outreach at various locations throughout Pierce County. May utilize Google based technology platforms sand other tools such as SMS and video conferencing to connect with clients remotely. May be required to complete additional training related to homelessness, crisis intervention, and cultural competency. The responsibility of all Family Promise of Pierce County employees includes the following: Always represent and promote Family Promise of Pierce County in a positive and professional manner. Maintain good attendance and punctuality in keeping with Family Promise of Pierce County Policies Attend all staff and organizational meetings as required Observe and practice safe work habits and practices in compliance with regulations, statutes and organizational policies Maintain client, resident, guest and organizational confidentiality in compliance with organizational policies and procedures Maintain professional boundaries with guests and staff Read, understand and comply with all guidelines of the Family Promise of Pierce County Employee Handbook Qualifications: To perform this job successfully, an individual must have excellent written communication skills in order to complete all required documentation and effectively communicate client progress. Applicants with specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, early childhood development and trauma informed care, are preferred. Applicant must have experience with Medicaid Applications and Advocacy Education and/or Experience: High school or equivalent is required A personal connection to people experiencing homelessness. One year of any combination of experience is required, three years of direct experience is preferred Trained/trainable to provide Trauma-informed Care Trained/trainable in Motivational Interviewing, De-escalation, Conflict Resolution, and Crisis Intervention Excellent computer and keyboarding skills, including Google Workspace Ability to provide recovery oriented, person-centered support services that are voluntary, and relationship focused Experience in running meetings and delegating tasks Ability to communicate effectively orally and in writing in English Ability to maintain positive interpersonal skills across a broad range of professional situations Ability to meet deadlines Knowledge of area service providers and community resources Knowledge of similar community programs Other Requirements Valid driver’s license and reliable transportation Ability to navigate stairs, ladders, ramps and uneven terrain Ability to sit for uniterupted hour long phone call while typing. CPR/ First Aid Certification or ability to become certified within 90 days of hire Schedule Flexibility ● Allows Flexibility In-person/Remote: ● In-office Job Types: Full-time, Part-time, Internship Base Pay: From $36.00 per hour Benefits: Flexible schedule Paid time off People with a criminal record are encouraged to apply Application Question(s): Can you create and share a Google Calendar? Language: Spanish (Preferred) Portuguese (Preferred) French (Preferred) American Sign Language (Preferred) Shift availability: Overnight Shift (Preferred) Day Shift (Preferred) Night Shift (Preferred) Work Location: In person