Coord, Customer Service

Customer Service RepresentativeSmurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.Job PostingJob Title: Customer Service RepresentativeShift: Mon-Fri (8am – 5pm)Pay Range: Based on ExperiencePreferred and Essential RequirementsHigh School Diploma or GED (Essential)Associates Degree in Business or similar field (Preferred)Experience in account management and customer experience (Essential)Proficient in Microsoft Word, Excel, PowerPoint, Outlook (Essential)CompetenciesSuperior verbal and written communication skillsDemonstrated ability to interact daily with customers at all organizational levelsWilling and able to accommodate travel when neededAstute interpersonal relationship managementPositive, professional attitudeQuality and customer service driven to consistently delight customersStrong initiative, self-motivated, proactive, and resourcefulUtilizes strong organizational and prioritization skillsTeam player who is willing to go above and beyond to help othersJob DutiesDesire to build and optimize customer relationships daily, while driving customer satisfaction.Become a main point of contact for the customer account base.Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account's activity.Accurately input POs and various categories of data.Manage inventory levels of finished goods, raw materials, etc.Actively monitor and manage Accounts Receivables/Invoicing across given accounts.Run daily reports to optimize plant operations.File and organize invoicing and POsProvide timely, detailed, and accurate reporting to internal and external audiences.Champion customer needs/concerns from the account base to the Customer Service Manager and across the internal departmentsOther duties as assignedCandidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.