Head Teller Supervisor

divh2Customer Service Representative/h2pLocation: 215 E Cypress St, Kennett Square, PA 19348/ppHours: Monday - Thursday: 8:30 am - 5:00 pm, Friday: 8:30 am - 6:00 pm, Saturday: 9:00 am - 12:00 pm (Must be flexible around branch hours)/ppFunction: Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Assumes responsibility for the efficient and effective operation of customer service activities./ppDuties and Responsibilities:/pulliProves competencies and operational excellence mindset in bank operations by:/liulliEstablishment of accuracy and balancing skills with maintaining a balancing rate of 85%/li/ulliAssists in the supervisory responsibility for the efficient and effective operation of the branch customer service function by performing the following duties:/liulliCompletes Banks leadership (STELLAR) program as assigned by branch leadership in partnership with Employee Services Training and Development/liliCompletes Leadership trainings as scheduled./liliSupervises staff in collaboration with the Branch Manager/liliOversees training, onboarding and mentoring new Tellers/liliProvides technical and operational assistance to Tellers/liliProvides oversight to properly execute operational policies/procedures for the front line./li/ulliDemonstrates knowledge and successfully execute the consumer bank service standards and offers each customer exceptional customer service as outlined in the branch playbook and customer insight surveys./liliAssumes responsibility for the efficient and effective operation of customer service activities by:/liulliEstablishing schedules and ensuring that required operating policies and procedures are implemented and followed./liliCoaching frontline sales team members regarding the use of computer systems, ST service standards, and knowledge of ST policies and procedures to protect customers and the bank from fraud and to successfully operate a customer service window./liliAllocating branch tasks and assisting in training personnel./liliHandling difficult problems and unusual tasks in a manner consistent with the banks policies./liliHaving satisfactory annual Operation Assessment Review (OAR)/li/ulliContributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management/liulliExecutes professional sales and service behaviors in alignment with Banks Our Shared Future purpose, five values and core drivers./liliUtilize the Sales Service Opportunity tool to personally track customer(s) who you introduced to a banker./li/ulliMaintains a positive relationship with bank customers and seeks to contribute to branch sales goals by consistently recommending ST products and services./liliEnsures daily office settlement of all applicable retail operations, processes, and functions./liliAssists customer service representatives with proof and reconcilement problems./liliOversees maintenance of vault cash levels, coin and currency shipments, and related responsibilities./liliOversees branch reporting requirements, such as monthly tracking sheets and logs./liliOperates a customer service window most of the time./liliMaintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization./liliPerforms additional duties as required./li/ulpEducation: Requires a high school diploma or equivalent, plus specialized training or a two-year degree./ppExperience: Two to five years of general business experience, one to two years of supervisory experience preferred. Successful completion of the retail training program required./ppPhysical Demands: Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18-20 for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities/ppSalary Range: $20.00 - $38.76/p/div