C2E Support Lead

Radford, VA (On-Site)IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.Our TeamWe are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:Smart people with a passion for technologyAbility to solve challenging business problemsSelf-directed professionalsHunger to continually learn and growPosition SummaryIPTA is seeking a C2E (Cloud Computing Enterprise) Support Lead to coordinate cloud support activities for Army enterprise systems hosted in commercial cloud environments. This role serves as the primary interface between the technical team and Army C2E stakeholders, ensuring compliance with cloud service requirements and optimal service delivery.ResponsibilitiesCoordinate C2E cloud support activities across AWS, Azure, and Oracle Cloud InfrastructureServe as liaison between technical teams and Army C2E program officeManage team tasks, schedules, and deliverablesTrack and report on cloud service metrics and SLA complianceCoordinate cloud provisioning requests and change managementEnsure compliance with DoD Cloud Computing Security Requirements Guide (SRG)Develop and maintain cloud support documentation and proceduresFacilitate communication between cloud engineers and Government stakeholdersSupport cloud migration and optimization initiativesPrepare status reports and briefings for Government leadershipManage cloud support tickets and ensure timely resolutionRequired QualificationsBachelor's degree in Information Technology, Business Administration, or related fieldMinimum 6 years of IT project management experienceMinimum 2 years in cloud support leadership roleCompTIA Security+ certification (or ability to obtain within 90 days)ITIL v4 Foundation certificationUnderstanding of cloud computing concepts and servicesExperience with IT service management and ticketing systemsActive Security Clearance RequiredDesired QualificationsAWS Cloud Practitioner or Azure Fundamentals certificationPMP certificationExperience with DoD cloud programs (milCloud, C2E)Experience with ServiceNow or Remedy ITSMUnderstanding of FedRAMP and DoD Cloud SRG requirementsTechnical SkillsCloud platforms (AWS, Azure, OCI)ITSM tools (ServiceNow, Jira)Project management tools (MS Project, Smartsheet)Reporting and analyticsITIL service management processesIPTA is an Equal Opportunity/Affirmative Action employer.  We are committed to providing equal employment opportunity to all qualified employees and applicants for employment.  The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law.  We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.