HR & Operations Manager

Job Summary As an Operations Manager, you will oversee the office's day-to-day operations, ensuring that it runs efficiently and that all team members have what they need to perform their functions. The areas of responsibility include, but are not limited to, human resources (HR), office management, facilities, information technology (IT), bookkeeping, payroll, reporting, and project management. The Operations Manager is a senior management team member and reports to the Executive Director. RESPONSIBILITIES ● Provide leadership to the Office Manager and work effectively with external vendors, partners, and consultants. ● Manage projects by demonstrating skills, knowledge, tools, methodologies, and techniques to deliver projects on time and within budget. ● Manage HR, including, but not limited to, employee relations, employment law, compensation, performance review, professional development, training platform, employee files, onboarding, recruitment, hiring, standard operating procedures, exit interviews, and compliance. ● Oversee the payroll process, including, but not limited to, verifying staff timecards, accuracy, and processing for payment. ● Develop and implement operational procedures and systems. ● Develop and update administrative policies and procedures. ● Ensure team members have the hardware and software they need to perform their jobs. Determine business requirements for IT systems and manage budgets and costs. ● Partner with IT vendors to ensure network security, software implementation, hardware and data systems, and technical or help desk support. ● Ensure the building facilities adhere to proper safety standards and cleaning procedures. Oversee inventory management and building provisions to meet health and safety requirements. Organize and plan building installments and refurbishments. ● Oversee the data system administration and monitoring, including analyses, collection, and reporting. Work with the Executive Director and Program Director to support data and reporting requirements. ● Manage the customer relationship management (CRM) system to capture, understand, and leverage relevant data. ● Manage vendors and associated contract agreements. ● Design and update business processes, including mapping of these processes. ● Make recommendations on continuous improvement of processes. ● Provide training on business processes. ● Perform other duties as assigned. EXPERIENCE, COMPETENCIES, & EDUCATION ● Work experience in the non‐profit and business sectors. ● Minimum five years of experience in HR. ● Minimum three years of experience in Operations. ● Minimum three years of supervisory experience. ● Bachelor’s degree and graduate degree preferred. Equivalent education and/or experience may be considered. ● In-depth understanding of local, state, and federal labor laws. ● Certification by SHRM or HRCI is preferred. ● Demonstrated experience in: o Project Management o Facilities o Payroll o Data and Reporting ● Ability to achieve results consistently, even under challenging circumstances. ● Ability to look ahead to future possibilities and translate them into breakthrough strategies. ● Interpersonal savvy by relating openly and comfortably with diverse groups of people. ● Builds strong mission-based teams applying diverse skills and perspectives to achieve common goals. ● Experience working in a diverse and inclusive environment with an equity value; foster a positive workplace culture of collaboration and respect. ● Experience working in environments with a high population of communities of color. ● Build partnerships and work collaboratively with others to meet shared objectives. ● Write clearly and succinctly in a variety of communication settings and styles. ● Analytical and problem-solving skills to make sense of complex, high-quantity, and sometimes contradictory information to solve problems effectively. ● High proficiency in Word, Excel, PowerPoint, Google Suite, web browsers, Internet data mining, and database applications. Job Type: Full-time Pay: $70,000.00 - $82,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Weekends as needed Education: Bachelor's (Required) Experience: Google Suite: 5 years (Preferred) Human resources: 5 years (Required) Supervising: 3 years (Required) Operations management: 3 years (Required) License/Certification: Professional In Human Resources (Preferred) Ability to Commute: Portland, OR 97232 (Required) Ability to Relocate: Portland, OR 97232: Relocate before starting work (Required) Work Location: In person