Appian Developer

Monitor the Appian production environment, platform health, logs, system metrics, and abnormal activities. Monitor Slack and PagerDuty channels, respond promptly to business queries, and provide data-related reporting support. Perform issue diagnosis, troubleshooting, and resolution of application and platform issues. Conduct root cause analysis (RCA) and coordinate with Appian Support for product-related issues. Develop and maintain SOPs for recurring production support issues and operational processes. Collaborate closely with Appian developers and business stakeholders to ensure platform stability and smooth operations.