Box Office Manager

Bring the joy of movies to the community.The Chatham Orpheum Theater is seeking a Box Office Manager to lead the front-of-house experience at one of Cape Cod's most beloved nonprofit cinemas.This is not a traditional box office role. We're building a guest-forward, concierge-style experience where every interaction — from ticket purchase to final credits — feels thoughtful and elevated. The Box Office Manager sets that tone.You'll be the steady hand during a quiet weekday matinee and the confident leader when the lobby is full and the line is out the door. Nights, weekends, and holidays are when we shine — and when your leadership matters most.What You'll DoLead, schedule, and develop a high-performing front-of-house teamServe as the primary point of contact for guest needs and issue resolutionOversee ticketing, cash handling, and reporting accuracyKeep operations seamless across box office, concessions, and projectionMonitor presentation quality (picture, sound, timing) and troubleshoot as neededSupport special screenings, events, and community partnershipsReinforce theater standards with professionalism and tactMust-HavesExperience managing and scheduling staffBackground in hospitality, guest services, or eventsCalm, confident leadership under pressureStrong communication and problem-solving skillsComfortable with computers and light technical troubleshootingFamiliarity with Google WorkspaceAvailability for nights, weekends, and holidaysNice-to-HavesExperience with POS or ticketing systemsBackground in design or video editing (Adobe, Premiere, Final Cut, etc.)A genuine love of filmWho This Is ForSomeone who takes pride in exceptional guest experiences, leads by example, notices the details that elevate a space, and wants to be part of a mission-driven organization with deep community roots.Why the OrpheumThe Chatham Orpheum is more than a movie theater — it's a cultural hub and gathering place. As a nonprofit, everything we do serves the community and the shared experience of cinema.Pay: $50,000.00 - $55,000.00 per yearBenefits:Employee discountFlexible schedulePaid time offWork Location: In person