Software Packaging Engineer

Key Responsibilities: Software Packaging: Create software packages based on customer requests. Testing: Thoroughly test packages and document the process in our ticketing system. Customer Interaction: Collaborate with global customers via email and video meetings to provide troubleshooting, guidance, and support. Troubleshooting: Resolve customer-related software and operating system issues. Documentation: Maintain detailed records of updates and processes. Teamwork: Collaborate with team members on complex issues and escalations. Time Management: Prioritize and manage workload independently.

Required Skills and Qualifications: Software Packaging: Proficiency in tools like Orca, MSI, ODT, Transforms, PowerShell App Deploy Toolkit, Wise Script, and Admin Studio. Scripting: Experience with scripting languages such as PowerShell, AutoIt, Visual Basic, and Batch. Endpoint Management: Familiarity with deployment tools like SCCM, Intune, Azure, Endpoint Central, and Ivanti. Configuration: Strong understanding of endpoint configuration and customization. Software Updates: Knowledge of software update and third-party patching (e.g., WSUS, SUP, Windows Update).OSD and Drivers: Experience with OSD, drivers, and task sequences. Problem-Solving: Excellent problem-solving and troubleshooting abilities. Attention to Detail: Meticulous attention to detail and the ability to work independently. Communication: Strong communication and collaboration skills. Time Management: Ability to work under pressure and meet customer deadlines. Customer Support: High-level customer support skills.