Senior DevOps Engineer / Site Reliability Engineer (SRE)

Job Description A leading B2B SaaS platform in the cross-border e-commerce sector, is expanding its North America operations. We're seeking a Senior DevOps Engineer / Site Reliability Engineer (SRE) to architect and maintain our unified global O&M (operations and maintenance) platform.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.This is a newly created role supporting our North America team's contribution. You'll work directly with our Middle Platform Director, Technical Experts, and CEO in a collaborative, remote-first environment, Can be located anywhere in the US.KEY RESPONSIBILITIES:• Design, develop, and maintain unified operation and platform management systems covering resource management, monitoring & alerting, configuration management, and automated operation & maintenance• Build and operate observability platforms and CI/CD pipelines; develop self-healing systems and automated incident response processes to realize intelligent O&M• Establish DevOps standards and best practices; promote standardization of DevOps toolchains (technology selection, version management)• Provide platform-level technical support for product and engineering teams; resolve complex system issues, reduce technical debt, and lead infrastructure and architecture upgrades• Promote SRE concepts and engineering practices; organize technical sharing and training; build a reliability engineering system• Conduct technical research and innovation; track cloud-native/DevOps industry trends; evaluate new technologies and drive continuous modernization of O&M platformsREQUIRED QUALIFICATIONS:• Currently residing in California or North Carolina, USA• US Green Card or US Citizenship (work authorization; no sponsorship available)• Fluent in Mandarin Chinese (working language; close collaboration with domestic R&D required)• Bachelor's degree or above in Computer Science or related field• 4-6 years of hands-on experience in DevOps/SRE/Platform Engineering• Proficient in at least one major cloud platform (AWS/Azure/GCP) with deep understanding of VPC, EC2, EKS/K8s, RDS, IAM• Proficient in Linux, networking, containers (Docker/Kubernetes), load balancing, and service governance• Skilled in IaC (Infrastructure as Code) tools: Terraform, Ansible, Helm• Experience building CI/CD pipelines: Jenkins, Argo CD, CodeBuild, etc.• Familiar with monitoring/logging/tracing: Prometheus, Grafana, ELK, OpenTelemetry• Proficient in at least one development/scripting language: Python, Shell, Go• Excellent system design, analysis, and troubleshooting skills• Strong cross-team communication and collaboration abilitiesPREFERRED QUALIFICATIONS:• Master's degree in Computer Science or related field• Experience with global platforms, cross-border SRE, multi-cloud O&M• Led platform reconstruction, self-healing systems, or observability initiatives• Go development, service mesh, chaos engineering, capacity planning experience xaygatp • Demonstrated success improving system availability, reducing incident rates, increasing automation• Global technical vision and cross-cultural collaboration experience• Result-oriented, self-driven, experienced in technical evangelism/sharingCOMPENSATION:• Base Salary: $140,000 - $160,000 annually (top candidates may receive 5-10% upward adjustment)• 401(k): Dollar-for-dollar match, up to 4% of salary• Medical Insurance• PTO: 12 days annually• Social Security & Housing Fund: Contributed per US legal requirementsWORK ENVIRONMENT:• Location: Silicon Valley, CA OR Raleigh, NC (homebase available)• Department: Tech O&M Department• Working Style: Remote-first• Hours: 8 hours per day, weekends off• Travel: No business travel required• Expected Start: ASAPInterview Process: Round 1 (Online): Middle Platform Director + Technical Expert | Round 2 (Online): Head of HR | Round 3 (Online): CEO/Founder