Guest Experience and Home Services Representative - Luxury Vacation Rentals

Guest Experience and Home Services Representative St. George, UT Ember Stays is at the cutting-edge of hospitality with a new generation of travelers in mind. We are looking for a positive, accountable, and motivated individual who will deliver incredible experiences to nightly renters and assist us in maintaining some of the most amazing vacation homes in Southern Utah. We are seeking an Guest Experience and Home Services Representative who will fit our culture and bring high level customer service to our guests before, during, and after their stay. The ideal candidate will be a proactive and positive individual, who has strong communication skills, be self-motivated, able to handle basic maintenance and home service tasks, have a high attention to detail, and be accountable to the day to day tasks assigned to them. This is a part time position with multiple openings to cover each day of the week between 10a and 5p. The day will be divided up between preparing for guest check ins, checking homes post guest stays, communicating positively with guests, providing excellent customer service, and taking care of some basic home service and guest experience tasks. Position Responsibilities: Guest Experience: Check and confirm each home is up to Ember's 5 Star Standard before every stay Perform any needed tasks to make sure each home is ready for the guest Communicate with renters before, during, and after their stays to make sure they are having an excellent experience Assist guests during their stays and make sure that any issue they have is resolved promptly Be present at our Desert Color office to ensure quick responses to any guest issues Assist other team members with daily tasks to make sure guests and homes are taken care of and improved Be flexible and willing to help in other areas of the business when necessary Home Checks: Perform post renter stay home checks to verify all items are present in the home, no damage of the home or items have occurred, and homes are organized and ready to be cleaned by the cleaning team Perform all pre-guest home checks to ensure home is ready for each stay Perform monthly checks of homes to verify homes are being properly maintained to ensure a 5 star guest experience Proactively solve problems and make sure homes and guests are taken care of Home Service: Perform basic maintenance on homes such as filling water softeners with salt, replacing air filters, and doing minor home repairs. Work together with the Director of Home Services and Maintenance to make sure repairs and home upkeep are executed quickly and to Ember's 5 Star Standard. Report any observed home issues to the team if unable to resolve on your own Take part and assist in new home set ups and onboarding process Be open and flexible to other tasks that support the goal of making sure homes are ready to go and well maintained for guests. Position Requirements: Prior experience in guest services or customer service Excellent communication skills Positive, Accountable, and Motivated Person Able to execute tasks quickly and at a high level Team player Self motivated Basic experience in home maintenance and the ability to repair minor home items, replace air filters, add salt to water softeners, etc... Strong attention to detail and the ability to maintain high standards of execution Good time management skills and the ability to prioritize tasks effectively. Ability to be flexible and willing to perform a wide range of tasks that support the overall guest experience Ability to lift 50lbs and be on your feet consistently throughout the day Have a smartphone and communicate through our apps Reliable transportation to travel to different job sites within St. George, Utah primarily in the Desert Color community. Why Ember: ● Competitive pay rate up $15/Hr (pay will be based on experience and is negotiable) ● Flexible work schedule ● Paid Training and development opportunities ● Positive and open atmosphere ● Inclusive and diverse environment ● Career advancement opportunities in a fast-paced startup environment ● Opportunity to work in iconic, high-end homes in St. George, Utah. Job Title: Guest Experience and Home Services Representative for Luxury, High-End Homes in St. George, Utah If you meet the requirements and are interested in joining our team please submit your application today. We look forward to hearing from you! Job Type: Part-time Pay: From $15.00 per hour Expected hours: 20 – 30 per week Benefits: Referral program Shift: Day shift No nights Shift availability: Day Shift (Required) Work Location: In person