IT Retail Field Tech

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsorMust have: Spanish is hugely requiredRole: IT Retail Field TechLocation: Miami, Florida(Onsite)Duration: Direct HireJob Description:· Provide first point of contact for support issues at all stores.· Able to travel daily between stores.· Elevate complex issues/problems to appropriate team members· Troubleshoot and correct problems on site· Perform scheduled hardware and/or software installations.· Assist stores with:o Desktop applications, maintenance, and troubleshooting.o Network Equipment installation and troubleshooting (routers, switches, access points)o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.o Configure and/or troubleshoot Zebra handhelds, network and label printers.· Work to gather information, or resolve issue independently or collaboratively· Quickly learn and retain relevant system knowledge· Support stores during Go live opening week.· Respond to customer inquiries and problem solving in a professional and effective manner· Provide feedback to manager regarding service failures or customer concernsA reasonable, good faith estimate of the $45k/Annum to $55k/Annum with Benefits for this position.