IT Analyst II (End User Support)

IT Analyst II – End User Support5+ Month W2 Contract (No C2C/No Visa or Student Sponsorship)Onsite daily in San Francisco, CA [94105]Pay up to $60/hr. (No PTO and No Paid Holidays)The ideal candidate is a hands-on and motivated contractor focused on end-user support and endpoint management, with experience using PowerShell and familiarity with Microsoft technologies including Entra ID/Active Directory, Intune, Azure, and Microsoft 365 to support automation, identity management, device administration, and cloud-based environments. Certifications involving Azure such as MD-102, SC-300, or AZ-104 is highly preferred. SummarySeeking a hands-on and motivated contractor focused on end-user support and endpoint managementDutiesEndpoint Management & IntuneManage Intune packages, policies, compliance, and device enrollmentsAdminister Autopilot configuration and drive process improvementsMaintain Configuration Profiles using ADMX templates, Settings Catalog, and administrative templatesManage update rings for Windows quality and feature updatesConfigure, image, and deploy Windows endpoints, including hardware modificationsManage Proactive Remediations scripts for endpoint healthTroubleshootingDiagnose and resolve device, network, and software issues including VPN, Windows updates, and applications M365 (OneDrive, SharePoint, etc.), or otherwiseAnalyze Intune management logs, Endpoint Manager diagnostics, and Entra ID sign-in logs to resolve enrollment, compliance, and authentication failuresIdentity & AccessAdminister users, devices, and groups in Active Directory and Entra ID, including review and creation of dynamic groups with complex membership rulesCreate, troubleshoot, and document Conditional Access policies, including device compliance conditionsSupport Entra ID Join and Hybrid Join configurationsTroubleshoot, resolve, or escalate Entra enterprise applications used for SAML and SSOPlatform AdministrationAdminister and utilize users, permissions, ticketing, and reporting for Zen DeskAdminister and utilize TeamViewer for users and devicesMonitor and escalate software license capacity thresholdsMeeting & End-User SupportProvide live technical support for in-person, hybrid, and remote meetingsAssist and train end-user support staff on tools and proceduresDocumentation & AutomationCreate and maintain SOPs, job aids, and knowledge base articles in collaboration with other end user support team membersLeverage PowerShell for scripting, bulk device management, reporting, and endpoint remediationRequired SkillsExperience in managing Intune policies, administering users and groups in Active Directory (AD) and Entra IDExperience troubleshooting device and application issues, supporting in-person, remote, and hybrid meetingsSkilled in creating high-value documentationEntra/AD, Intune, PowerShell, TeamViewer and Microsoft 365Certifications involving Azure such as MD-102, SC-300, or AZ-104 and hands-on experiencePreferred QualificationsStrong understanding of Azure Virtual Desktop management via IntuneStrong understanding of third-party patch management integrations with Intune, such as Patch My PCBasic KQL proficiency for querying Entra ID and device logsAdministering Microsoft endpoint and identity platforms in a production environment are highly desirable.The estimated pay range for this position is USD $47.00/hr - USD $60.00/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.