Sales Support Specialist

Sales Support Representative (Manufacturing) 📍 Wheeling, IL | 🕒 Full-Time | 💼 Corporate HeadquartersJoin a global leader in power transmission solutions known for delivering world-class quality, reliability, and customer service. As part of an international network supporting industrial and corporate clients, our team is dedicated to providing cutting-edge products and exceptional customer experiences.We are currently seeking a detail-oriented and customer-focused Inside Sales Representative to join our team in Wheeling, IL. What You’ll Do As an Inside Sales Representative, you will play a key role in managing customer relationships, driving sales growth, and ensuring a seamless order lifecycle. Core Responsibilities Manage assigned customer accounts to increase customer satisfaction, sales, and gross marginProcess quotes, orders, and follow-ups, providing accurate delivery timelines and updatesHandle customer inquiries and resolve issues, including credits, debits, and returnsCollaborate with Operations and Engineering to communicate customer requirementsMonitor and manage pricing agreements and inventory levelsSupport outside sales teams with account coordination and order managementMaintain accurate records and documentation to ensure continuity and informed decision-makingIdentify and escalate issues to management in a timely manner What Your Day Looks Like Manage 50–75 complex orders with multiple line itemsWork with both domestic and international clients on the Power Transmission TeamRotate phone support weeks:~70% of the day handling inbound calls (avg. ~45 calls/day)Remaining time dedicated to order processing, follow-ups, and researchUtilize a headset-based phone system with availability controls for workflow balance What You Bring Required Qualifications 2+ years of experience in manufacturing sales support or customer serviceStrong understanding of order entry and product knowledge managementProficiency in Microsoft Office Suite (Excel, Outlook, etc.)Experience working with ERP systems Preferred Qualifications Experience with QAD ERP systemFamiliarity with CRM tools and pricing structures Key Skills Sales support & account managementOrder entry & ERP systemsCustomer service excellencePricing & data accuracyStrong attention to detailAbility to manage KPIs and deadlines Work Environment & Expectations Team-oriented, fast-paced environment focused on problem-solvingHigh attention to detail and organization requiredStrict attendance policy:Work hours: 8:00 AM – 5:00 PMPunctuality is critical; attendance is tracked using a point system Why Join Us? Be part of a globally recognized industry leaderCollaborative and supportive team environmentOpportunity to work with international and domestic clientsDevelop expertise in a specialized, in-demand industry Job Type & Location This is a Contract to Hire position based out of Wheeling, IL. Pay And Benefits The pay range for this position is $28.00 - $28.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wheeling,IL. Application Deadline This position is anticipated to close on May 20, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.