Customer Support Specialist

DescriptionJob Title: Customer Support Specialist Location: Fremont, CAEmployment Type: ContractIndustry: ManufacturingCompensation: $23.82- $33.14Schedule: First Shift, Monday to FridayAbout the Opportunity:Join a dynamic team where you'll serve as a key point of contact for customers, ensuring a seamless experience from order processing through delivery. In this role, you'll manage communications, track production updates, and provide accurate information while supporting internal teams and maintaining high customer satisfaction.Why You'll Love Working Here:Collaborative and fast-paced environment with supportive team membersOpportunity to build strong customer relationships and make a direct impactExposure to cross-functional operations including production and order managementDevelop valuable skills in customer service systems and process improvement Why This Opportunity is Exciting:This role puts you at the center of customer interactions and operations, giving you visibility into the full order lifecycle and the chance to improve processes that directly impact customer satisfaction.About Acara SolutionsAcara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.Sound like a good fit?APPLY TODAYWhat You'll Do:Process customer orders, forms, applications, and service requests accuratelyCommunicate with customers via email, phone, and meetings to provide updates and supportTrack production status across departments to ensure accurate delivery commitmentsEnter and maintain data within MRP systemsIdentify opportunities to improve customer service processes and provide feedback Job RequirementsWhat You'll Bring:2+ years of experience in customer support or customer service roles1+ years of experience with data entry and MRP or ERP systems2+ years of experience managing multiple tasks, prioritizing workload, and communicating with customersWhat Sets You Apart:Strong product knowledge or ability to quickly learn technical product detailsExperience working cross-functionally with production or operations teamsExcellent problem-solving skills and a proactive approach to customer satisfaction Additional Information:Upon offer of employment, the individual will be subject to a background checkOvertime: May be required during peak periodsLifting Requirements: MinimalAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.