Automotive Service Advisor

SERVICE ADVISOR - FARRIS AUTO GROUPJOIN A DEALERSHIP BUILT ON HONEST WORK AND REAL GROWTHFor over 90 years, Farris Motor Company has earned trust by doing business the right way. We're family-owned, locally rooted in East Tennessee, and we operate three locations serving the Morristown and Jefferson City communities. We're not looking for people who mentally clock out at five. We're looking for Service Advisors who genuinely care about customers, who want to build real relationships, and who see this job as the beginning of something bigger.We're hiring Service Advisors across the Farris family. The Farris family is growing, and we need sharp, hungry advisors ready to make real money and prove themselves every single day.WHAT YOU'LL DOAnswer inbound customer calls and schedule service appointments with precision and professionalismAsk strategic questions to understand customers' service history and vehicle needs—really listenCheck customers in and out, following a consistent service process that builds trustProvide real-time updates to customers throughout their repair or maintenance visitRecommend appropriate maintenance or repair services based on findings and genuine customer careBuild lasting relationships with customers through trust and integrity in every interactionVerify and update customer contact information accurately during each visitUtilize computer and tablet systems to document and complete service records with attention to detailWork as part of a 2-3 person advisor team, supporting each other to accomplish shared goalsMeasure your own performance on what actually matters: happy customers who believe we careWHAT YOU BRINGCharacter: You're honest, dependable, and you do what you say you'll doHunger: You want to succeed, you're willing to learn, and you're not afraid of hard workCustomer service mindset: You genuinely care about helping people, not just processing transactionsStrong communication skills: You can explain things clearly, both written and verbalProficiency with computers and online systems: You can learn new software quicklyEnthusiasm and coachability: You're willing to be trained and you ask questions when you don't know somethingReliability: You show up, you're on time, and you're mentally present when customers need youBasic automotive knowledge is helpful, but not required—we'll teach youREAL TALK ABOUT EXPERIENCEWe don't require prior service advisor experience. We don't require prior automotive industry experience. What we require is character and hunger.If you've worked in customer service, that's a plus. If you've handled phones, that's a plus. If you've worked retail or hospitality and learned how to care for customers, that counts.But honestly? We'd rather hire someone with zero advisor experience who genuinely cares and wants to build something than hire someone with five years of experience who's just collecting a paycheck.Here's why: We can teach you how to write an RO. We can teach you how to use our systems. We can teach you the technical side of automotive service. What we can't teach you is character. Either you care about doing right by people, or you don't. Either you're hungry to succeed and willing to work for it, or you're not.If you're hungry and willing to be coached, this is the place for you.WHAT THIS JOB ACTUALLY PAYSWeekly Guarantee + CommissionREAL NUMBERS (NOT PROMISES):Here's the math that matters:Top performers who excel at building customer relationships and recommending appropriate services can exceed $70k+ annually.This is real money for someone who cares, works hard, and lasts.WHAT WE OFFERPaid Training: We invest in teaching you the businessHealthcare: Health insurance coverage available Company pays 50% of employee cost.401(k) Match: Employer matching for your futurePaid Holidays and Vacation: Because work-life balance mattersAtmosphere Built on Teamwork: You work as part of a small 2-3 person team that supports each otherAdvancement Opportunity: Pathway to Lead Advisor or Service Manager roles as the business growsRespect: You're not a number here—you're part of the Farris familyTHE FARRIS WAY — OUR CORE VALUESWe're not generic. Here's how we actually operate:TAKE OWNERSHIP — You care about the quality of your work because it reflects on all of us. When a customer calls back with a problem, you own it. No passing the buck.COMMUNICATION KING — You say what you mean, you do what you say, and you eliminate the guesswork. Clear communication prevents 90% of headaches in service.BE THE 1% — You don't settle for "just processing an RO." You turn every customer interaction into an opportunity to blow them away. You go the extra 1%.SELF-REFLECTION — You look in the mirror first. When something doesn't go right, you take 100% responsibility. You're coachable because you know the only thing you control is your effort.CHAMPIONS MINDSET — You're positive, driven, and solution-focused. You see problems and think "how do we fix this?" not "that's not my job."If this sounds like you, keep reading.WHY CUSTOMERS MATTER MORE THAN RO COUNTHere's the thing: We measure your performance on Standard ELR, HRO, and tech proficiency. Those are real metrics that matter.But the metric that actually drives everything? Happy customers who believe we care.Because here's the truth: If customers believe you care, they'll come back. They'll recommend you to their friends. They'll trust your recommendations. And that's where real income comes from—not from gaming the system or upselling people stuff they don't need, but from genuinely helping customers solve their problems.We care. We're not saying that to sound nice. It's embedded in how we operate. And we want advisors who actually believe that and live it.WHY FARRIS ADVISORS STAYWe're growing because our advisors make real money, build real relationships with customers, and work for people who genuinely invest in them.Your personal goals matter to us. If you want to become a Lead Advisor, we'll give you the opportunity. If you want to move into Service Management, we'll develop you for it. If you want to build your own financial security through real earning potential, this job delivers that.You're not just getting a paycheck. You're betting on Farris, and Farris bets on you.THE REAL TALKThis job is not for everyone:You need to actually care about customers, not just process paperworkYou're expected to show up on time, every time, and be mentally presentYou'll be held accountable for accuracy and professionalismWe're hiring for character and hunger—not resume credentialsIf you're looking for a job where you can coast, this isn't itIf you're hungry, you're coachable, you care about doing right by people, and you're ready to build something real, let's talk.HOW TO APPLYReady to join the Farris family? Apply now with:A brief note about your work history (doesn't need to be in service)Why you're interested in this opportunityWhy you think you'd be good at building customer relationshipsAny customer service experience you have (if applicable)What we're really looking for: Your character, your hunger, and your willingness to be coached.Farris Motor Company is an Equal Opportunity Employer. We hire the best person for the job—period.LOCATIONS HIRINGFarris Motor Company – Jefferson City, TNFarris Ford – Morristown, TNFarris Jeep Chrysler Dodge Ram – Morristown, TNThe Farris family is growing. Your next career move starts here. Powered by JazzHR