Office Coordinator I

THIS ROLE REQUIRES A CAR$24.04 - $27.64Monday - Friday; 8:00 am - 4:30 pmLocation: Logan SquareThe Office Coordinator I will provide administrative and clerical support, site management, and financial service assistance to various clinical teams/programs in the office. They will be the point of contact for all visitors, staff, or clients that enter the office; and communicate and manage any site issues that arise. The Office Coordinator I will manage systems of communication and documentation between the clinical teams and administrative needs which ensure compliance while maintaining a professional and efficient relationship.ResponsibilitiesProvide administrative and clerical support for clinical teams; i.e. documentation reminders, reporting of productivity numbers, handout of medication sheets, calendar maintenance, faxing, etc.Provide support to on-site Team Leaders with team operations; i.e. attendance at team meetings, maintenance of contact lists, budget creation, completion of tracking forms and logs, etc.Manage site operations; i.e. supply management, mail distribution, petty cash, food orders, etc. Coordinate assistance from other departments to address site specific issues, such as Maintenance, Information Technology, etc.Coordinate onboarding/offboarding process of employee’s parking passes, etc.Assist with medication reconciliation, maintenance of medication sheets, and update systems accordingly when medication changes are received. Assist with the controlled substance process, which includes sign-in/sign-out of medications per policy.Ensure client documentation is received and scanned into appropriate systems.Assist with submissions of case registrations for clients and submissions of Medicaid/ Managed Care Organization authorizations for teams.Support teams in tracking client medical appointments and ensuring that clients are following up with providers i.e. psychiatry, primary care, and specialistsActively participate in daily group chats with assigned teams to support in navigating questions regarding schedule changes, medications, client contact information, etc.Provide back-up financial services support as needed; i.e., filling of client envelopes, petty cash, etc.Distribute client funds, provide account balances, and pick up funds from off-site locations i.e. weekly budgeted monetary funds, petty cash, etc.Assist with recognition announcements and planning of staff appreciation activitiesEnsure the completion of routine safety drills in accordance with policies, procedures, and guidelines.Provide open access coverage at main location ensuring clients are matched with available clinicians when appropriateRepresent Trilogy in a positive and professional manner; and communicate effectively and appropriately to others about potential agency issues.Perform other related duties and/or projects as assignedQualificationsDemonstrated work experience in an administrative, clerical, or site management positionValid Illinois Driver’s License with reliable to a vehicle.Thorough knowledge of Microsoft applications (e.g., Teams, Excel, Outlook, PowerPoint, Word)Familiarity with computers and database management toolsExcellent customer service and organization skillsProvide thorough communication to all teams, departments, and SupervisorsAbility to be flexible, adaptable, and proactive in a variety of situationsBilingual (Spanish), strongly preferredAvailable to work eveningsBenefitsFREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL EmployeesPAID Maternity/Paternity leaveMedical Insurance (BCBS of IL)Dental InsuranceVision InsuranceLife InsuranceLong-Term & Short-Term DisabilityPet InsuranceFSA (Health, Dependent Care, Transit)TelemedicineEAP403(b) Retirement Plan with Employer Match