Business Applications Technician

Salary : $62,423.00 - $78,029.00 Annually Location : Yorktown, VA Job Type: Full-time Job Number: 111BAT-2148 Department: Information Technology Division: INFORMATION TECHNOLOGY Opening Date: 05/27/2026 Closing Date: 6/12/2026 5:00 PM Eastern Description Responsible for maintaining application configuration, testing, and supporting specific information systems across multiple departments and/or agencies. Primary help desk support for all customer related supported information systems request. Implements data accuracy, process functionality and process efficiency. Utilizes data collection interfaces and documents, maintains and reports on information stored in the system. Implement procedures for acquiring and recovering data, including all aspects of data entry and report generation. Responsible for providing daily training and technical support to customers. Assists with maintaining application configuration to include end user accounts and customer accounts where applicable. Assists with development of training materials. Assists with onboarding of customers. Provides group and individual training and coaching to users. Supports the team with testing the information systems in support of enhancements and upgrades, workflow changes, and troubleshooting end user or application issues. Performs support for users of the assigned information systems. Escalates requests when needed in support of the information systems team. Responds to inquiries from the public, County staff, other entities, vendors, and consultants, as well as state and federal agencies. Required to protect confidential information that may include Personally Identifiable Information and other sensitive information. Assists other County departments and agencies with developing business practices that ensure data accuracy and enhance employee efficiency. This includes developing dashboards and reports to support customer needs and job functions. Performs testing on the customer interface aspects of the software functionality. Creates and updates documentation for specific information systems. Assists with creating and maintaining custom and standardized data files, statistics, reports, and analyses for County departments and agencies. Minimum Qualifications Associate's degree is preferred with 1-2 years of experience in computers or a related field; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities. Possession of a valid driver's license issued by the Commonwealth of Virginia. This job is contingent upon successful completion of pre-employment checks to include criminal history, background and DMV record checks. Supplemental Information Working knowledge of business applications, information systems, and system support processes. Working knowledge of relational databases and data management concepts. Working knowledge of reporting tools and software used for data analysis and reporting. Strong attention to detail with a high level of accuracy. Ability to document technical information in an accurate and user-friendly format. Ability to communicate effectively both verbally and in writing with technical and non-technical users. Ability to train users on applications and clearly demonstrate software systems to customers. Ability to troubleshoot issues and learn new systems quickly. Ability to manage multiple priorities and work effectively with multiple departments and agencies. The earliest start date for this position is July 13, 2026. Physical Demands Must be physically able to operate a variety of office equipment, engineering machinery and tools including a level, blueprint machine, computer, calculator, drafting instruments, etc. Must be physically able to operate a motor vehicle. For a more detailed description: To view our Total Compensation Calculator, click . The County of York offers a comprehensive benefit package for full-time employees to include medical, dental, and vision insurance, health savings accounts, VRS retirement, group life insurance, deferred compensation, flexible spending accounts, employee assistance program, paid holidays and paid leave. 01 Do you have an associate's degree or higher? YesNo 02 List the major field of study in which you received your degree. If this does not apply to your level of education, type "N/A". 03 Which of the following best describes your working knowledge of Enterprise Resource Planning Financial, Human Capital Management or Tax applications (including configuration, data processing, or reporting? NoneBeginnerIntermediateAdvanced 04 How many years of experience do you have working with enterprise applications involving financial systems, time entry, tax systems to include maintaining accounts, users and workflow business process rules? NoneLess than 2 years2 to 4 years5 years or more 05 Have you worked in a role where you independently managed system tasks such as monitoring processes, maintaining configurations, or prioritizing support requests? YesNo 06 Which of the following best describes your working knowledge of personal computers, e-mail, and Microsoft Windows, and general business software (ie. Excel, Teams, or similar tools)? NoneBeginnerIntermediateAdvanced 07 Do you have a valid driver's license from the Commonwealth of Virginia? YesNo 08 If selected for this position, you will be considered an essential employee (County designation as ALPHA) and will be required to report to work during inclement and extreme weather conditions, often outside normally scheduled work hours. Are you able to comply with these provisions? YesNo 09 Are you a current York County government employee? (This does not include the employment with the Offices of General District Court, York-Poquoson Social Services, Colonial Behavioral Health, or York County Schools) YesNo 10 Were you encouraged to apply for this particular position by a current York County government employee? If so, please write their full name and the department or division they work in below. Otherwise, write N/A. Required Question